How does your Quilt Store work?
#11
Super Member
Join Date: Dec 2012
Posts: 1,857
From the small store perspective, returns are tricky. Obviously, if you are a regular customer, the store should work with you. But, when the packaging has been opened, no one is going to buy it for full price. The profit margin is so tight for small shop owners, this can really hurt. And, unfortunately there are a whole lot of customers who take advantage of stores with returns. But, again, let me say that if you are a regular, please speak to the owner. They understand that things happen, duplicates are purchased, wrong sizes are grabbed, etc. and they will probably work with you.
#12
Super Member
Join Date: Sep 2014
Location: Victorian Sweatshop Forum
Posts: 1,271
#13
Super Member
Join Date: Jul 2010
Location: Central Willamette Valley, Oregon, USA
Posts: 7,695
#14
Super Member
Join Date: Sep 2014
Location: Victorian Sweatshop Forum
Posts: 1,271
Thanks. I had no idea that was the case. That's not fair to the store owner if the item is truly defective.
#16
Super Member
Join Date: Aug 2013
Location: Florida
Posts: 5,973
It's been called the "Walmarting of America" and it drives smaller mom and pops out of business. This idea that all items can be returned at anytime is a big problem. The trouble is not created by the innocent returns but by the dishonest returns. Example, purchasing a Fiskars ruler at 60% off at a certain store and returning it to a small shop for full price. I know this is not what you did but, small shops have to set policies to protect themselves.
#17
I just want to say that being in retail, and now at the cutting counter at Joann's, I absolutely do not understand how/why some buy and return willy nilly. Isn't that a waste of time? Of course mistakes and other stuff happens sometimes, but still it just makes me shake my head. BTW, this is in no way in response to the OP question, just a random thought.
#18
Super Member
Join Date: Jun 2011
Location: Illinois
Posts: 9,018
Even big box store don't return merchandise to mfg..be it defective or not....knew someone who worked at two different big box hardware/everything type store warehouses where these things are brought....all gets crunched, baled or whatever and sent to recyclers, dumps, who knows, but not back to mfg for credit to company.....guess the original cost is low enough to balance the loss....don't understand it, but that's big business......and if employee takes anything...and is caught...instant dismissal.......some stuff is still good, customer just decided not wanted........go figure.....just like restuarants, donut shops, all chain foods, etc., leftovers are tossed into dumpsters...and we have poor, hungry people in this country....too bad, so sad..
#19
#20
Power Poster
Join Date: May 2008
Location: MN
Posts: 24,666
I think it is reasonable for a store to require seeing a receipt before giving a refund.
I also think it is reasonable to have a time limit on some items.
One of my granddaughters worked atVictoria's Secret and she was appalled at the amount of theft.
I know some stores would/ could issue a " gift receipt" which had enough info on it so returning or exchsnging the item was easy to do.
I also think it is reasonable to have a time limit on some items.
One of my granddaughters worked atVictoria's Secret and she was appalled at the amount of theft.
I know some stores would/ could issue a " gift receipt" which had enough info on it so returning or exchsnging the item was easy to do.
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