This might end an urban lengend concerning our sewing machines
#1
This might end an urban lengend concerning our sewing machines
I received this email from Brother this morning......Should clear up some urban legends........
So basically Innov and Dreamcreator have a few more bells and whistles. And all the others are made with the same parts and sold everywhere else.
I really hope this helps all our "family" here in deciding which machine and where to buy it.
Dear Robin,
Thank you for taking the time to write to us with your question. We apologize for the delay in responding to your email.
Brother has two lines of machines. We have a Dealer line, which are our high end machines and are only available thru our Brother Dealers. These machines have more features and capabilities. Then we have our mass market line, which goes out to all of our other resell partners such as Walmart, Target, Amazon, etc. However, if for instance a PE-770 were available thru a Brother Dealer and online, the machine would be the same regardless of where it was sold and not made differently.
Hope this information is helpful. We appreciate your business and look forward to serving you again.
Sincerely,
Customer Service
Brother International Corporation
So basically Innov and Dreamcreator have a few more bells and whistles. And all the others are made with the same parts and sold everywhere else.
I really hope this helps all our "family" here in deciding which machine and where to buy it.
Dear Robin,
Thank you for taking the time to write to us with your question. We apologize for the delay in responding to your email.
Brother has two lines of machines. We have a Dealer line, which are our high end machines and are only available thru our Brother Dealers. These machines have more features and capabilities. Then we have our mass market line, which goes out to all of our other resell partners such as Walmart, Target, Amazon, etc. However, if for instance a PE-770 were available thru a Brother Dealer and online, the machine would be the same regardless of where it was sold and not made differently.
Hope this information is helpful. We appreciate your business and look forward to serving you again.
Sincerely,
Customer Service
Brother International Corporation
#6
Power Poster
Join Date: Nov 2009
Location: Mableton, GA
Posts: 11,355
that is very interesting. And comforting since there has been so much talk about Walmart machines being made inferior on purpose to keep costs low. I love my three lower end Brothers. thanks for taking the time to find out and post.
#7
Senior Member
Join Date: Nov 2011
Location: South East Michigan...at the bottom of the thumb!
Posts: 730
This is good information! I have the Mickey Mouse brother from Walmart that I use in my RV. It has been a great little machine. I use it for mending and piecing. Too little for quilting.
#8
Senior Member
Join Date: Oct 2011
Location: Jacksonville, FL
Posts: 374
Chasing Hawk, after reading your response from Brother I considered writing to them and congratulating them on the response you received. I am so darned tired of customer services ignoring my requests for assistance or suggesting I work out my own answer. Should I buy another sewing machine for myself or as a gift, I will seriously look at Brother. And I will make sure your kindness in passing along the info you received gets to my sewing friends.
Thank you very much.
Pat
Thank you very much.
Pat
#9
I am glad Brother stepped up and cleared up this misconception concerning their entry level machines. (I refuse to call them low-end, as they are good machines, not crap as some would like others to believe ). There are good and bad in every line of machines. Pick any brand and you will fine people who adore them and others who have nothing but trouble and regret owning them. Thank you for posting this.
Last edited by Bneighbor; 01-15-2014 at 06:34 AM. Reason: Spell check
#10
Super Member
Join Date: Dec 2010
Location: Norfolk, VA
Posts: 5,397
The thing you'd miss is the customer service and free classes. Of course there are a few stores out there that will let you have classes for a small fee even if you didn't buy them at their store. My Viking dealer lets everyone attend classes as long as you know how to use your machine since they only specialize in theirs and Pfaff but I know not all stores are like this. Some people don't need the customer service or the classes so it wouldn't be an issue.
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