Take it back from wherever you bought it. A friend had one replaced 3 times. She had problems with the pump. Our Keurig is totally noisy, but works okay. Better than an alarm clock. Our friend had to take hers back too. She finally bought a different brand. AND it's quiet! The store didn't argue at all...months later and without a receipt. Makes a person wonder how they stay in business, sometimes.

There are some cleanliness issues with this type of coffee maker apparently.,I don't know, but I don't want to buy the individual packages so I don't have one. I have become hooked on my small French press. I use one scoop of coffee grounds and it make the nice strong coffee I like. I buy Trader Joe's French roast and it is perfect. Hubby likes a milder blend, so I have their medium roast for him and we both get the single cup,concept for far less. I also went back to using a Farberware perculator for company as the coffee is much hotter. Ya know,sometimes the old way is the best way.

No matter what flavor I use, it seems the coffee made in the Keurig is bitter. What am I doing wrong?

Add a pinch or two of salt...after it's brewed. It's what my grandmother did and Mom still does. I only drink tea, so have no clue if it really works.

I just love our Keurig. I buy the little cups at sams or costco. Way less money! I only drink one or two cups in the am, so hoping it will last for years. We have the 2.0. I have a descaling product that should be used to keep it clean and monthly filter changes. The coffee tastes like it comes from starbucks.

I just don't "get" the Keurig. I was in the grocery store last week and you have to be careful or you'll walk out of the store with K Kups instead of regular coffee. I love my 4 cup Mr. Coffee. It makes the perfect amount for my morning coffee and it is quick and easy to use and clean. I bought a permanent filter so I only have to dump the grounds and rinse the filter.

I do see the Keurig as ideal in an office where people are inclined to take the last of the pot and not start a new one. :D

I like it mostly because it's fast and no filter to clean or pot to wash everyday. No hassle with measuring coffee. Little things like this save me time. Over and done.

We have had our Keurig coffer maker for a year and half...and we love it. We use filtered water. It does seem to make a difference not to use tap water. My daughter has Keurig also, and she agrees it does help a lot. Her model has an indicator to tell her when descaling is needed. It has yet to go on.

A few years ago I bought the Keurig Vue model. They promised to be coming out with the refillable replacement cups so you can use your own brand of coffee, never happened. Instead you have to order the product cups from their site and pay shipping on top of that. I was very disappointed with this product.

I bought one for Christmas a couple of years ago. Gave it away. K-cups are very expensive and for me the coffee was way too strong.