Question -- using caps
#41
Originally Posted by Cyn
My computer savy kids say it means yelling so maybe it is the perception not the intention of thr caps.
#43
Originally Posted by amandasgramma
Would you have had the impression that the "WHAT" is me yelling? I do that a lot --- from working for years at a job where we emphasized certain things......If you all do, then I will try to refrain from doing that. :)
I would not have thought you were yelling but I can see where someone else might.
#44
Even if the person perceived it as yelling, their response was inappropriate. When dealing with consumers, there are no feeling words or responses. The supplier of services or goods must provide answers and ask questions simply. Anything else causes a diversion and perhaps the loss of a customer.
If the bold or italic function isn't available, you *may* try asterisks for emphasis. You could also try limiting your point to three sentences or less and using what feels like an overabundance of paragraph breaks.
It would seem most people are easily confused and require some coddling. Pretend everyone has had a really bad day and proceed from there.
If the bold or italic function isn't available, you *may* try asterisks for emphasis. You could also try limiting your point to three sentences or less and using what feels like an overabundance of paragraph breaks.
It would seem most people are easily confused and require some coddling. Pretend everyone has had a really bad day and proceed from there.
#45
Originally Posted by erstan947
Originally Posted by raptureready
I do it to DRAW ATTENTION TO things I consider important. I only consider it yelling if the tone of the entire email is confrontational, argumentative or abusive. :lol:
I agree!
#46
I think the exclamation marks and capital letters has given the letter an aggressive or 'cranky' feel about it that you probably did not intend. Where you perhaps wanted to sound questioning in order to find out facts, it may have come across as an attitude of "What do you mean!" So, wisely, the person at the other end has asked you to contact him/her personally, so that you can sort it out. I would just ring and have your question satisfied.
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