Trouble with 4-d embroidery software
#1
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Thread Starter
Join Date: Feb 2012
Location: Ellenboro, NC
Posts: 87
Trouble with 4-d embroidery software
Hi everyone! I am in a dilemma and need help. I recently had to replace my laptop computer with a PC. I have a Pfaff Creative Vision sewing/embroidery machine and have been using 4-d Embroidery with my laptop since I bought them in 2009. My laptop has Windows & on it and the new PC has Windows 8 (hate it, by the way). Problem. Embroidery program will not send the design from the PC to my machine. Everything has checked out okay, but I keep getting and error "Microsoft error. Close down all software and restart". This is driving me crazy. I've called Pfaff and the sent me some link to download that was suppose to make it work but it won't. I have to load my design onto a usb stick and then plug it into the machine to make it work.
Anyone else had this kind of problem or have any suggestions??? Thanks.
Anyone else had this kind of problem or have any suggestions??? Thanks.
#5
Member
Thread Starter
Join Date: Feb 2012
Location: Ellenboro, NC
Posts: 87
Are you talking about Microsoft or Pfaff?? I did contact Pfaff (were the 4-d embroidery came from) and they sent me a link for new drivers, etc. That was supposed to fix it but it didn't. I don't know how to contact Microsoft. I guess I have 2 options. Upgrade to 5-D Embroidery or put Windows 7 back on it. Thanks.
#6
Super Member
Join Date: Dec 2010
Location: Norfolk, VA
Posts: 5,397
I can't figure out why they ever dreamed up the windows 8 program...even the people that sell them don't like them! Can you bring your computer in and have them instal windows 7 on it? It would probably be the easiest thing to do. I just bought a new laptop two months ago and made sure it was windows 7...not 8.
#7
Super Member
Join Date: Dec 2010
Location: Norfolk, VA
Posts: 5,397
Are you talking about Microsoft or Pfaff?? I did contact Pfaff (were the 4-d embroidery came from) and they sent me a link for new drivers, etc. That was supposed to fix it but it didn't. I don't know how to contact Microsoft. I guess I have 2 options. Upgrade to 5-D Embroidery or put Windows 7 back on it. Thanks.
#9
Super Member
Join Date: Dec 2010
Location: Norfolk, VA
Posts: 5,397
I agree; I'm on my second Viking now; both have the send and the USB capabilities but I always do a save as and normally put it in a folder on the USB. This is especailly helpful when I need to pull it up on my other laptop and work with it; plus I always know where it is. The only designs on my machine is from when I bought it and one from when I was taking a machine class learning how to do it all.
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MissJMac
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11-21-2013 07:31 PM