What do you do when person doesn't receive the item
10-06-2010, 04:26 PM
#11
Super Member
Join Date: Jun 2009
Location: Lost in a quilt shop :-)
Posts: 1,342
If there were no steps taken by either side to prove either the item was sent, the item was received or a clear understanding that you weren't responsible then kinda by default you take the hit.
The details of responsibility should have been set when the order was placed, like insurance, proof of delivery, whatever applies to either the sender or the recipient so there aren't any misunderstandings and the other person knows exactly what to expect.
Sorry it happened.
The details of responsibility should have been set when the order was placed, like insurance, proof of delivery, whatever applies to either the sender or the recipient so there aren't any misunderstandings and the other person knows exactly what to expect.
Sorry it happened.
10-06-2010, 04:28 PM
#13
Super Member
Join Date: Aug 2007
Location: Holland, PA
Posts: 4,157
When I send Priority Mail it has "free" Delivery Confirmation when you pay & print the label on USPS.com website. If I don't ship Priority, I make the trip to the post office so I at least have a receipt that indicates the zipcode mailed to & date mailed. I write who I mailed to on the post office receipt & file my receipts.
Originally Posted by KathyAire
I think if she complains to PayPal they will take it out of your account.
My husband sells on eBay and that happened to him. His item was sent to Germany and was in Customs for a while. He did get his money back after he proved that the item was received. It took a long time to resolve.
PayPal sides with the buyer and the seller has to prove that he did the right thing. Don't know how you do that without delivery confirmation or something like that.
My husband sells on eBay and that happened to him. His item was sent to Germany and was in Customs for a while. He did get his money back after he proved that the item was received. It took a long time to resolve.
PayPal sides with the buyer and the seller has to prove that he did the right thing. Don't know how you do that without delivery confirmation or something like that.
10-06-2010, 04:30 PM
#14
Senior Member
Join Date: Mar 2010
Location: North Central Texas
Posts: 656
I would allow at least 30 days just in case for the pkg to arrive. If you didn't insure it and it doesn't show up, I'm afraid you are out of luck. However, remember one thing either the PO does their job well and pkgs arrive quickly, or if they don't it seems to take forever. Usually, if you give it enough time it will show up. Remember, patience is a virtue.
10-06-2010, 04:30 PM
#16
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Join Date: Feb 2010
Location: Ohio
Posts: 17,068
Originally Posted by Candace
Originally Posted by sueisallaboutquilts
Yeah but don't you have delivery confirmation??
It's free and you can track it
It's free and you can track it
I've been selling on ebay for a long time.
10-06-2010, 04:32 PM
#17
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Join Date: Feb 2010
Location: Ohio
Posts: 17,068
Originally Posted by donnajean
Delivery Confirmation is only free on Priority Mail when you print & pay for the label on the USPS.com website.
Originally Posted by sueisallaboutquilts
Yeah but don't you have delivery confirmation??
It's free and you can track it
It's free and you can track it
PS. I use shipping through ebay.
Donna Jean you are correct on the private USPS website. Delivery confirmation is for Priority only there.
10-06-2010, 04:37 PM
#19
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Join Date: Feb 2010
Location: Ohio
Posts: 17,068
Originally Posted by karenchi
Proof of Delivery is a letter that includes the recipient's name and a copy of their signature. You can request Proof of Delivery to be emailed, faxed, or mailed to you for no additional fee for Express Mail® and Signature Confirmation™ services.
I guess you have to send it this way though and it's more $$
I guess you have to send it this way though and it's more $$
10-06-2010, 04:38 PM
#20
Super Member
Join Date: Jan 2010
Location: at my sewing machine
Posts: 1,916
since you don't have a delivery confirmation paypal will reverse the charges.
you have zero proof that you ever sent the package so paypal and the credit companies are going to take her side on the issue.
you have zero proof that you ever sent the package so paypal and the credit companies are going to take her side on the issue.
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