what wou do?
#13
Super Member
Join Date: Oct 2009
Posts: 5,453
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Originally Posted by jmabby
Thanks for the advise everyone. I will send a email Monday, probably copt the company. Wish me luch in getting a new one.
i wish you luck..! I hope you get a new one!
this is why we should keep a log with dates, times and the name of the person we talked to..in reguards to anything your trying to get done or fixed..
#15
Senior Member
Join Date: May 2010
Location: Dewittville, NY
Posts: 603
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Originally Posted by ktbb
I's definitely write to the company...address it to the President, tho that individual may never actually see it, someone will get back to you...and if not, write again. The dealer's statement about not replacing a machine if it has a history of problems is bogus! A tactful letter with the facts clearly written out will do more faster than almost any other tactic. Good luck.
#16
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we bought a fridge/freezer set similar to subzero @ sears a few years ago.. about a month after we bought it, we came home to a warm refridgerator after our annual anniversary weekend away... called sears they came out & fixed it
it died again after another month.. i told them i wanted a new one.. got the same answer... have to prove it is defective... hey.. broke down 2 times in 2 months... proof enough for me... we have the extended warrenty, and couldn't get the check for the food we lost either...
every time i tried to call, you couldn't get thru the voice mail... i finally got thru the voice mail to a real person.. i told them they either needed to replace the fidge, and send me the ck for the lost food, OR i would make it my business to be in thier appliance dept every sat speaking to their potential customers..until they did..
they finally replaced the fridge & sent the ck... but i wouldn't take a sear appliance now if someone gave it to me... and i tell everyone i know the same thing...
companies just don't understand how many people an individual can reach if they are really unhappy about a product or service...
it died again after another month.. i told them i wanted a new one.. got the same answer... have to prove it is defective... hey.. broke down 2 times in 2 months... proof enough for me... we have the extended warrenty, and couldn't get the check for the food we lost either...
every time i tried to call, you couldn't get thru the voice mail... i finally got thru the voice mail to a real person.. i told them they either needed to replace the fidge, and send me the ck for the lost food, OR i would make it my business to be in thier appliance dept every sat speaking to their potential customers..until they did..
they finally replaced the fridge & sent the ck... but i wouldn't take a sear appliance now if someone gave it to me... and i tell everyone i know the same thing...
companies just don't understand how many people an individual can reach if they are really unhappy about a product or service...
#17
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I agree with ktbb. Several years ago I bought a new Kenmore. After several repairs due to broken needles each time I used it (it had a brent shaft that I told them about) I had been sewing for over 20 yrs so felt I did know something about the machines. They would return it in the same condition each time. Finally I found the Pres. Of the stores name and address and fired off a letter to him. Several days later the service truck pulled up once again. I said I had not called them and they said they had a delivery of a new machine in the truck.. I said I had not ordered one. They took out my letter and asked if it was mine. After ten shades of red I said yes and he said it was my machine then. Wow! all it takes is contacting the right person. Several weeks later the neighbor had problems with a new washing machine (same story) I gave her the info on who to contact. She threatened to take a load of dirty diapers to the store and wash them there. She received a new washing machine shortly. No further problems with the store for either of us. I still shop there
#18
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Originally Posted by Connie Merritt
Originally Posted by ktbb
I's definitely write to the company...address it to the President, tho that individual may never actually see it, someone will get back to you...and if not, write again. The dealer's statement about not replacing a machine if it has a history of problems is bogus! A tactful letter with the facts clearly written out will do more faster than almost any other tactic. Good luck.