lmanna

You are simply not going to believe the amazing customer service from Quiltique in Henderson, NV.


I was visiting that area last week and visited their amazing shop. I bought a bunch of fabric and unfortunately did not purchase fabric from another fabric collection I saw that I adored because I was concerned about insufficient room in my luggage for all my purchases. I thought I correctly noted the name of the fabric collection before I left the shop so that I could order it online.


Fast forward to the weekend...I am going to order some of that beautiful fabric:
- I searched by name for what I think the fabric collection is called (both on the internet and Quiltique's site) - nope.
- I searched by color,design,etc. for how I remember the fabric collection looking (both on the internet and Quiltique's site) - nope.
-I searched through all of the fabric on Quiltique's site...page by page. Nope.


Sigh - I'll just call over there and ask them. The employee who answered the phone did her best to help me out based on what I recall and where I thought I saw the fabric. We couldn't find a match. Several minutes later - Kara (one of the owners) called me back and spent 20 minutes with me on the phone trying to figure out what collection I "need" based on my descriptions. She literally walked me through the aisles in the store over the phone describing to me what fabric she was looking at. If something sounded like a possible fit, she provided me with the fabric collection name and I looked it up online to verify. No luck.


But wait, Kara is not giving up. She understands this situation. She has been sending me photos of different parts of the store to see if I can locate the fabric collection in the photo - you know just in case we don't have the same understanding of my descriptions.


We haven't found it yet but I simply am blown away by how far above and beyond amazing she is.

Sync

That is above and beyond ..................

DebbieJJ

WOW....that is a shop that I hope is in business for a llloonnnngggg time!

MarionsQuilts

That is awesome! I was in New Orleans a couple of years ago and went to some quilt stores. I bought a bunch of fabric (as a Canadian I almost die when I see how much fabric I can buy and bring home duty free!) The cashier and I were having a grand old time chatting away, and when I left the store, I remember laughing and thinking what a great store. Fast forward to later that afternoon, I get back to my hotel with all my purchases ... no fabric. I had forgotten the bag at the cash, when I left laughing. I was kind of freaked out because I had spent a fair amount of money. I go down to the front desk to get a cab and I hear a woman say my name. I ignore it, because seriously, I know no one in the city! I hear my name again, and turn around ... there is the cashier ... with my bag of fabric. Yes, I had mentioned what hotel I was staying at, and to this day, I am so happy that her and I were "chatty cathy's".

I don't remember the name of the store, but I do remember the absolutely amazing customer service. Every time I see a westjet commercial, I always think of the cashier running around New Orleans to get me my fabric!

Little Lulu

If you and the shop have face time on phones/devices, then you might do a walk through of the shop. I visited a yarn shop once in another state, and they too went above and beyond to help me with a purchase after I got home. These kind of shops are the ones that we should patronize and make sure they stay in business. Good luck!

Battle Axe

Solution to your problems!! Buy it when you are there and have the clerk wrap it and weight it and have it sent to your home. You were worried that you could not get it in your luggage. Just buy it when you are there and have it sent. It will probably arrive at your house before you do.

Marcia