sushi

Thanks, Cari. Your wisdom and insight is so helpful and appreciated here!

Cari-in-Oly

Thanks for the compliment Sushi. I'm not so sure it's as much wisdom and insight as it is "been there done that". I've made all the mistakes, some more than once, and I still learn something every time I use my machines. I'd love to someday be organized enough to teach.

Cari

pewa88

Cari, Could you help me with a problem I am having with the 500e? I am trying to use a memory stick. I formatted the stick and wrote designs to it from the editor. These designs show up on the memory stick when it is in the computer. I took the stick to the machine and cannot find the designs in the folder. What am I missing? tia

MaggieLou

pewa88, I have the same problem with my Brother PE770. I would love to know the answer too.

pewa88

I also just tried to import designs from my computer directly to the machine and am getting an error in communication message. The designs cannot be saved. I am beginning to think I have a lemon, so aggravated. Ready to call the dealer. Arghhhhhhhh

Cari-in-Oly

I don't know if designs can be imported directly from the computer with the 500e. When you formatted the stick, did you do it in the computer or in the machine? It must be done in the machine. When you put the loaded stick in the machine, the machine will organize the designs by hoop size. You have to scroll to the hoop size the machine thinks the design will use if that makes sense.

Cari

Cari-in-Oly

I'm sorry, but I don't have this machine so I can't be of much help to you.

Cari

pewa88

I tried formatting the USB stick both ways, via machine and computer. Still the same result. I watched a YT video that shows how to transfer designs, both ways from laptop to machine and also USB stick. I am going to contact Janome technical support. Thanks Cari.

ania755

pewa88...may be you have too many designs on the USB ??? so the machine cannot read it.....Even when your Usb has a big capacity the machine,s memory sometime is too small to read ....Once I understood that I don,t store many designs on the USB and solved my problem this way....Please let us know what the Janome technical support came with ????

romanojg

pewa88, I don't have your machine but I do have a couple of others and one thing that I've always been cautioned about from different teachers, most machines have problems using large USB sticks. I guess that's why most come with a 2 or 4G. I know that its nice to have every thing on one stick but the machines don't always like it. Can't hurt to try a smaller one, they are really cheap.