JanetM

I wouldn't be so quick to blame the dealer on this one. It is possible that someone bought the machine, registered it, and then returned it for a refund. It may never have been used, but if they didn't inform the dealer, the dealer would consider it new.
I'm glad that they are making it right for you.

Candace

Sounds like a reputable dealer who stands by their customer. Mistakes happen and they're making it right. I would be a tad annoyed, but no one is perfect.

stpatmom

I'm glad they are fixing it for you. I bought my 870 from a very trustworthy friend. I absolutely love it! I do have some occassional issues with it, but I joined a Yahoo group for the Sapphires and the things I've learned there are priceless. They seem to be able to solve almost anything! I would be annoyed as well but then feeling lucky when they offered to send a new one! I love taking a new machine out of the box! Nothing like it in the world, except for pulling a brand new car off the lot, but I've never had one of those!

amma

I know you are very upset, and rightly so :D but I am so happy to hear that this dealer is willing to go the distance to make it right :D:D:D