"Quilt" magazine and their strongarm renewal tactics
#1
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I subscribed to "Quilt" magazine back in January 2010 for one year, and decided to let the subscription lapse when it came up for renewal. They sent several reminders to renew, etc., all of which I ignored.
Today, I get this in the mail from them:
This makes my blood boil when I see companies use threats and intimidation like this, simply because someone choose not to renew their subscription. GRRRRRRR!!!!
Today, I get this in the mail from them:
UNPAID ACCOUNT
WE HAVE SENT YOU FOUR INVOICES AND HAVE NOT HEARD FROM YOU YET.
EITHER:
(1) PAY YOUR BILL OR
(2) CALL US AT #800-866-2886 TO TELL US WHY YOU HAVE NOT PAID.
OR WE WILL PLACE YOUR NAME ON OUR BAD PAY FILE.
P.S. If you have sent payment within the last two weeks, please disregard this notice.
WE HAVE SENT YOU FOUR INVOICES AND HAVE NOT HEARD FROM YOU YET.
EITHER:
(1) PAY YOUR BILL OR
(2) CALL US AT #800-866-2886 TO TELL US WHY YOU HAVE NOT PAID.
OR WE WILL PLACE YOUR NAME ON OUR BAD PAY FILE.
P.S. If you have sent payment within the last two weeks, please disregard this notice.
#2
Power Poster
Join Date: May 2010
Location: Bakersfield, CA
Posts: 13,214
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Did one of the notices ask you to mark No thanks if you didn't want to renew? Most subscriptions automatically renew if you don't send in a cancellation notice. And from their point of view, you owe it per the original agreement. It is annoying which is why I seldom order magazines.
#6
Banned
Join Date: Mar 2010
Location: Sturbridge, Ma
Posts: 3,992
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I believe it was Andy Rooney who said that if you get this kind of mail. any junk mail for that matter and it has a paid return envelop with it, just bundle up all the paper including the original envelope and send it back to the company. They way they have to pay return postage. I have done it and it ended the junk mail.
#8
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Originally Posted by Eddie
I subscribed to "Quilt" magazine back in January 2010 for one year, and decided to let the subscription lapse when it came up for renewal. They sent several reminders to renew, etc., all of which I ignored.
Today, I get this in the mail from them:
This makes my blood boil when I see companies use threats and intimidation like this, simply because someone choose not to renew their subscription. GRRRRRRR!!!!
Today, I get this in the mail from them:
UNPAID ACCOUNT
WE HAVE SENT YOU FOUR INVOICES AND HAVE NOT HEARD FROM YOU YET.
EITHER:
(1) PAY YOUR BILL OR
(2) CALL US AT #800-866-2886 TO TELL US WHY YOU HAVE NOT PAID.
OR WE WILL PLACE YOUR NAME ON OUR BAD PAY FILE.
P.S. If you have sent payment within the last two weeks, please disregard this notice.
WE HAVE SENT YOU FOUR INVOICES AND HAVE NOT HEARD FROM YOU YET.
EITHER:
(1) PAY YOUR BILL OR
(2) CALL US AT #800-866-2886 TO TELL US WHY YOU HAVE NOT PAID.
OR WE WILL PLACE YOUR NAME ON OUR BAD PAY FILE.
P.S. If you have sent payment within the last two weeks, please disregard this notice.
#9
Member
Join Date: Dec 2010
Location: South Texas
Posts: 40
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I also had a subscription to the same magazine. Over a year ago I also decided to let the subscription lapse and got the same notices. Here we are over a year after the original subscription lapsed and every three months or so I still get the same "unpaid notice". Guess they think senility will catch up and I will start to pay!!
#10
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Thanks for bringing this to our attention. This post will show up in the big search engines, too. I'm sure you're not alone.
Things seem to have gotten universally worse in the last few years. They're many aggressive ones out there.
I know why they think these poor business models are okay. Many of my favorite magazines have gone under in the last seven years. But I gotta tell you, nothing makes me less likely to purchase from in the future than a company who behaves like a con artist.
I had to call an automated line to "cancel" a magazine (meaning tell them not to automatically renew) and the automated responses were intentionally worded to get you to accidentally renew. I'm glad I looked it up online first. The internet complaints saved me the hassle of dealing with the magazine again later.
It's not just magazines who've gone down the toilet. Many of my definitely legitimate dealings in the last two years have felt like a con. Two of my banks are a mess.
Good luck to you, Eddie.
Things seem to have gotten universally worse in the last few years. They're many aggressive ones out there.
I know why they think these poor business models are okay. Many of my favorite magazines have gone under in the last seven years. But I gotta tell you, nothing makes me less likely to purchase from in the future than a company who behaves like a con artist.
I had to call an automated line to "cancel" a magazine (meaning tell them not to automatically renew) and the automated responses were intentionally worded to get you to accidentally renew. I'm glad I looked it up online first. The internet complaints saved me the hassle of dealing with the magazine again later.
It's not just magazines who've gone down the toilet. Many of my definitely legitimate dealings in the last two years have felt like a con. Two of my banks are a mess.
Good luck to you, Eddie.
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