KrystelsQuilts

We have several quilt shops here and one Joann's. I only shop at one of those quilt shops because of the service. Erlene has always been there with answers and always willing to stop what she is doing to help me find something. She loves her business and you can tell in the pride she takes in it. I wished all shops were that way. I did visit another shop here in town and found it lacking in even the basic fabrics and the cashier knew nothing about quilting. Very sad.

katesnanna

I expect helpful friendly service where ever I shop. Not just LQS.
If I'm not happy with the way I'm being served I will speak up and if the employee's attitude doesn't improve I will seek out management. I also cannot abide being ignored while the person serving me has a private conversation with someone else. I will ask "are you serving me or talking with this person. You can't do both."
I figure that if I'm the paying customer I deserve that much respect. I'm not normally rude about it but if they are rude to me I will report them to management as they aren't doing what they are being paid to do.
Sorry folks, I'll now get off my soapbox. One of my pet hates- rude service or non-service.

farmer623

I visited my daughter in Franklin, TN, this week, and got online looking for quilt shops. One had a very bad review, but I went anyway and was pleasantly surprised. I was in awe of all the fabric, and though it was messy, I loved it. The women were nice but left me alone, which I want. I'll be back next time I visit my daughter.

lisalovesquilting

I guess I have been very fortunate as I have never been treated poorly in a quilt shop. In my hometown of Nelsonville we have Nelsonville Quilt Co., in Lancaster-Pleasent Mountain Stitchery, in Logan-Honey Fork Fabrics, and others in SE Ohio. If you are ever in this area check them out. And let me know,I'll come and meet you there. Lisa

craftyone27

We have two LQS w/in 15 min of me. They are both OK. It seems to depend on the staff on a given day. The owner of one of the shops recognizes me and speaks if she is up front when I come in. When that happens I seem to get good service from the rest of her staff. If she isn't in the front of the shop and the girls up front don't know me I get very mediocre service. I get a small discount there because I bought my machine from them and she has a good amount of sale fabrics to choose from. Our other LQS is hit and miss as well, with the owner being the most attentive member of the staff. When she isn't there her employees are like a little sewing circle and you have interrupted their day.
I do want to mention the name of a quilt shop where I got great service and I wished I lived close enough to visit often. Quilt and Sew in Fredericksburg, VA has a very friendly and welcoming staff and atmosphere. I was traveling with my daughter for Special Olympics and saw the shop online and just had to stop in. The ladies were very friendly even though they had never set eyes on me before. If you are ever in Fredericksburg - look them up - it's worth the trip!!

grann of 6

Sounds like a good idea. As I posted previously, I was in a new for me QS yesterday. The clerk was very friendly (didn't know what a OBW was), but the store owner seemed oblivious to my presence in the store (I was the only customer at the time). In browsing around I didn't see a single product on sale or clearance. I think to get anyone back you need to have specials of something daily or at least weekly to attract shoppers and especially return shoppers. I am not in a hurry to return to that store. IMO the owner should have paid particular attention to me and welcomed me to the store and told me about how she runs the place, classes, specials, etc.

Derla

Sometimes these 'RUDE' employees started out their day as very helpful, kind people, but the customers they have had to deal with all day have been impossibly rude and demanding.
I will say that my big pet peeve is an employee on the phone with a personal call while she tries to help me. I can just very obviously wait until the phone conversation has ended before I ask my question or pay my bill.

Extreme Quilter

I'd say she is a very smart business woman too.

Extreme Quilter

I should have included this quote with my remark about her being a smart business woman.

kanakama

Maybe we could post experiences (good and bad) with customer service for online sites too.