After reading the unpleasant shopping post.....

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01-20-2011, 07:23 AM

#51

Para722

Senior Member

Join Date: May 2010

Location: Cape Cod, Ma

Posts: 484

I agree with all the complaints about poor customer service. I have three shops in my area and I usually drive about 40 miles to a quilt shop where they are friendly and interested in what you need. If the emplpyees don't like their job then QUIT. There are many other people who want and need your job.

01-20-2011, 08:30 AM

#52

QUILTHER

Member

Join Date: Dec 2010

Posts: 55

Great plan. Need a grading card first.
1. Have a couple of quilting questions
2. Do they share tips, hints, or tell you about a new product?
3. Is their shop inspirational, does it make you want to spend more money?

Just a few ideas.
Diane/Wyoming

01-20-2011, 09:02 AM

#53

Gramma

Senior Member

Join Date: Jan 2010

Location: Lake City, FL

Posts: 394

I always try & remember the golden rule! It never fails me.
Do unto others as you would have them do unto you!

01-20-2011, 09:08 AM

#54

justflyingin

Super Member

Join Date: Nov 2010

Location: Jozefow, Poland

Posts: 4,474

I think the idea has merit. Wish we had a place to "rate" them (like Amazon has reviewers do books).

01-20-2011, 09:16 AM

#55

Connie in CO

Super Member

Join Date: Jul 2010

Location: Canon City, Colorado

Posts: 2,419

I was in Florida the past couple of weeks.A quilt store in Englewood they new their products where they were and bent over backwards to please me.Connie in CO

01-20-2011, 09:56 AM

#56

Just Jane

Member

Join Date: Jan 2011

Location: Northern Indiana

Posts: 66

I think you're on to something here! I'm willing!!

01-20-2011, 10:19 AM

#57

joan_quilts

Senior Member

Thread Starter

Join Date: Aug 2010

Location: Close to Breezewood, PA

Posts: 397

I just think a grade or pros/cons would be good. Of course tell the shop you are at that you would like their permission to grade the service and post a grade for the shop.

I would never ever want to be the cause of a business going under by posting something negative. I think you have to go back to the shop a few times in order to give a good or bad report.

Then again, I surely do not want to drive over an hour to have a bad expierence either. Customer service is what brings the customer back. JMO

01-20-2011, 10:39 AM

#58

cmw0829

Senior Member

Join Date: Jan 2011

Location: Boston, MA area

Posts: 970

Wow - I just read lots of the posts on that other thread. I am now SOOOO grateful for my LQS.

They greet me when I come in (some know my name). If I seem to be standing too long in front of a fabric display, they come over and check out my choices or offer advice. They have tremendous selection of classes and very friendly teachers. They're always there for a question or a laugh. I feel very lucky.

01-20-2011, 11:03 AM

#59

missgigglewings

Super Member

Join Date: Oct 2009

Location: Seguin and Universal City Tx

Posts: 1,969

Quote:

Originally Posted by joan_quilts

Maybe there needs to be a quilter out there that does like they do on the show "Tabatha's Salon Take Over". If you ever watch that show, that woman goes in there and sets everyone straight! LOL

In this economy, you better have a good staff or you will lose business. With the costs going up, I want very good customer service. I don't care if you have every bolt of wonderful fabric, if the staff isn't friendly, you will lose sales.

Maybe we should send out "secret shoppers" to these local quilt shops and post reviews. I would say you have to visit twice in order to be fair. Then let the store know we will be posting our results on this board. Give them a copy of what we liked and didn't like. Tell the stores somebody will be back in a month to see if things changed and then the review will change.

Think it would work?! LOL

Guess what guys?? Thats what I do in my spare time. I am not allowed to tell what companies I do the "mystery shops" at, but I do at leat 20 a mionth. Nice little p/t job for extra fabric money and customer service is what they all focus on!