All I could see was red...
10-28-2010, 01:25 PM
#1
Senior Member
Thread Starter
Join Date: Jun 2010
Location: Connecticut River, northern NH
Posts: 914
As a member of the American Quilter’s Society I recently received my updated Joann's VIP discount card and the next time I had a chance to visit Joann's, the store manager refused to accept my card because I didn't have a tax exempt 501(c)(3) number. There are two kinds of Joann’s VIP cards... one for non-profit groups (501(c)(3), and one for members of quilting societies... (which is what I have). Anyway, I pointed out that along with my new card there was a notice stating I needed to bring my AQS membership card along with my photo ID, which I showed to her. Well it was like talking to a brick wall! She told me I didn't know what I was talking about because Joann’s had changed their policy and as long as I didn't have my tax exempt 501(c)(3) number, she would never accept my card. Frustrated I paid for my items and told her I would be contacting AQS and JoAnn's to file a complaint. Would you believe she actually laughed at me!! The next morning I send a complaint to AQS & Joann’s headquarters and about 2 hours later I received an email stating they had spoken with the store manager and I would not have any trouble using my VIP card in the future.
10-28-2010, 01:29 PM
#2
Power Poster
Join Date: Jul 2007
Location: Out searching for some sunshine :-)
Posts: 58,856
I am happy to hear that this matter was taken care of so quickly. I am sure this manager will be more pleasant in the future :D:D:D
10-28-2010, 01:29 PM
#3
Super Member
Join Date: Jun 2009
Location: Lost in a quilt shop :-)
Posts: 1,342
And here I thought it was just me having trouble at that store when I went to use my discount card. Since then I've let the card expire and try not to shop there. Unfortunately I do get stuck going there a few times a year due to lack of selection elsewhere for their quilting notions, not so much for fabric.
10-28-2010, 01:30 PM
#4
Member
Join Date: May 2009
Location: Montana
Posts: 74
Sometimes you have to complain..........it gets results
10-28-2010, 01:31 PM
#5
Super Member
Join Date: Jul 2010
Location: A Hop from Heaven, a Skip from Sanity and a Jump from the Good Life....
Posts: 6,665
Now the next time you go to the store you can take your receipt with you and have them refund you the difference...
Look who has the last laugh now!!!
Look who has the last laugh now!!!
10-28-2010, 01:36 PM
#6
Super Member
Join Date: May 2010
Location: Blue Springs, MO
Posts: 2,167
I don't get why there is such a problem for corperate and stores to get a clue about customer service. It is just mind boggleing I am glad that your issue is resolved.
10-28-2010, 01:37 PM
#7
Super Member
Join Date: Aug 2010
Location: Beautiful Washington state!
Posts: 3,203
Doesn't it make you want to go and ask her whos laughing now!! I would go back and ask for your discout to be applied to your purchase and bring the email from headquarters.
10-28-2010, 01:42 PM
#8
Super Member
Join Date: Feb 2010
Location: Maryland
Posts: 3,586
Originally Posted by luvTooQuilt
Now the next time you go to the store you can take your receipt with you and have them refund you the difference...
Look who has the last laugh now!!!
Look who has the last laugh now!!!
10-28-2010, 01:44 PM
#9
Power Poster
Join Date: Nov 2007
Location: SW Iowa
Posts: 32,855
Just keep in mind this is one store out of many Joanns. Mine gives great customer service. I know you are upset but thank goodness they took care of it.
10-28-2010, 01:46 PM
#10
Super Member
Join Date: Jun 2009
Location: Tucson, Arizona
Posts: 1,545
Let us know how things go when you go back to the store. I'd love to see her face.
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