Anyone else? -Splinters and Threads
01-24-2011, 05:31 PM
#1
Junior Member
Thread Starter
Join Date: Jul 2009
Location: Pittsburgh - Florida
Posts: 114
Has anyone here ordered from Splinters and Threads? I found some fabric on their online site that I hadn't been able to find anywhere else. I placed an order on the 18th and received an acknowledgement email, but never received any notification that it has been shipped. I sent an email message asking about the order yesterday, because we are going on a vacation on Friday and I want to know if it is on its way. I never heard anything back from them. I guess I want to know if I am worrying too soon about this order. :?:
01-24-2011, 05:36 PM
#2
Super Member
Join Date: Sep 2010
Location: Behind my sewing machine
Posts: 7,202
did you use a credit card? I would be worried if you can not get ahold of anyone. You should have rec'd shipment notice. and tracking info.
Originally Posted by jeanau
Has anyone here ordered from Splinters and Threads? I found some fabric on their online site that I hadn't been able to find anywhere else. I placed an order on the 18th and received an acknowledgement email, but never received any notification that it has been shipped. I sent an email message asking about the order yesterday, because we are going on a vacation on Friday and I want to know if it is on its way. I never heard anything back from them. I guess I want to know if I am worrying too soon about this order. :?:
01-24-2011, 06:02 PM
#4
Member
Join Date: Nov 2010
Posts: 7
Hi,
I'm Gina, the owner of Splinters & Threads. I'm currently at a hotel checking my emails from over 1000 miles away from home. I've been at Road2CA quilt show and had to stay an extra day. I'm going through my slew of emails. It's an arduous task. I am a one woman shop. However, my husband was home Saturday and Sunday and did cut fabrics for me and get them in the mail this morning.
I'm Gina, the owner of Splinters & Threads. I'm currently at a hotel checking my emails from over 1000 miles away from home. I've been at Road2CA quilt show and had to stay an extra day. I'm going through my slew of emails. It's an arduous task. I am a one woman shop. However, my husband was home Saturday and Sunday and did cut fabrics for me and get them in the mail this morning.
01-24-2011, 06:28 PM
#5
Junior Member
Thread Starter
Join Date: Jul 2009
Location: Pittsburgh - Florida
Posts: 114
:) Gina, thank you so much for taking the time to answer this message. I really appreciate it. What great personal customer service. I love to support small businesses...I know how hard you work!
Again, thank you for your time.
Again, thank you for your time.
01-24-2011, 08:45 PM
#9
Super Member
Join Date: Apr 2010
Location: Paige, Texas
Posts: 1,062
Originally Posted by jeanau
:) Gina, thank you so much for taking the time to answer this message. I really appreciate it. What great personal customer service. I love to support small businesses...I know how hard you work!
Again, thank you for your time.
Again, thank you for your time.
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