sharon b

I agree I don't understand why they wanted the original receipt and there was no reason for her NOT to come and talk to you in a normal fashion. The only thing I can think of is THIS store did not inform any customers so when the customer comes back without the receipts they are catching a ration of S**t ! as they should :hunf:

Leota

I haven't had a RUDE Hancock Store Manager...STUPID...yes. At Christmas time they had FQs for .99 well, I got my Christmas FQs and one rang up $1.25 and another $1.99. He said he couldn't let me have them at .99 even though they were obviously Christmas fabrics. I'm thinking... You're the manager...do a price override!...I didn't...it just saved me $$ because I was just adding to my stash...nothing I had to have.

littlehud

I have been lucky with my Hancocks. They have always been wonderful. Your manager obviously doesn't value her customers or her job. I'm glad you registered a complaint.

Iluv2quilt

Very, very Rude!! She should have at the very least come over to talk with you, not yell. Very unprofessional if you ask me. I'm glad you wrote to them, hope you get a positive answer.

Bevanger

Oh my gosh, HOW RUDE :-(

Lostn51

I hate that you had to go through an experience like that. But I would let corporate know how you were treated and not through the email system thats in place. 80% of the emails just get deleted, ignored or the people who really need to see them never do.

Pick up the phone and talk to someone at the corporate office and let them know that your money can be spent where ever you want it to. And if they do not want it then I am sure that you can find some one else to give it to. Make sure you talk to somebody in Customer Relations or their equivalent. Believe me they love to hear feedback about their retail management! If it wasnt for unhappy customers they would not know about half of the problems that exist in the stores.

Before I retired in the corporate world my job was to clean out the crappy management at the lower level and make our stores more profitable. I would fly into town and walk in the district offices they would all cringe. They knew that I could have any of their jobs if I wanted them gone and I have been known to fire every employee in a store and start all over. Our auditors used to get a kick out of me because I was so ruthless about it.

But back to the "if I had a rude store manager at Hancock's" the answer is yes I did. And after telling him that I would mop the floor with him if he ever put my fabric back up while I am shopping (usually buy the bolts) he and I have been really good friends! :lol: :lol: :lol:

Billy

crashnquilt

If the manager doesn't watch herself, that store could be on the CLOSE list. I called corporate about the store closings and asked what were the requirements for closing a store and the first on the list was the amount of complaints about the store. Really glad we got to keep ours.

Piedmont Quilter

Totally uncalled for!! To be very honest, I've gotten to where I refuse to go to Hancock Fabrics!! Just found out my local Walmart is being remodeled - so no more fabric. Thank goodness I can get on the internet, and I only live 45 minutes from Mary Jo's!!!

Lostn51

I love Hancock Fabrics!

Our JoAnns is a dinky little store on the other side of town and from what I have read about their quality of fabrics and customer service I am glad I do not have to go there. Plus Hancocks will take their coupons!! :thumbup:

Billy

KarenSimon

The manager (I think) at our eastside Tucson store is a pain in the... the you know what. One day my friend and I were there near closing time to check out the goodies in the the clearance bins, ie $2.95, 3.95 etc. We both picked one we each wanted a couple of yards from. The measuring lady cut the fabric we wanted. She gave us each our fabric and our paper with the price and amount. We also had other fabrics. We paid for our purchases and left the store. The manager - a man - locked the door on us. We looked at our receipts. We found that he gave me the price of $2.95 a yard while my friend's was the original price. We knocked on the door but he refused to let us in after we told him what he had done. He said, "come back tomorrow." She went back a few days later and got her discount. At least 8 miles each direction. Inconvenient. It is not the first run-in with this guy. Other's in our quilting group complain about him too. He is RUDE. I think I will pursue talking to the district manager.