Average time in repair shop?
12-22-2017, 05:44 AM
#11
Super Member
Thread Starter
Join Date: Feb 2014
Location: Davenport, Iowa
Posts: 3,832
Geri B.....I was told when I brought the machine in that to clean, and make minor adjustments was $79. No big deal there. But when he called me to tell me that the drive shaft was broken he said that the part was a little over $200. It's a 2 year old $1500 machine and WAS in excellent condition, so I told him to fix it. I'm guessing with tax added and any other little part he needed it will be close to $400. Cheaper than buying a new Janome for my quilting.
12-22-2017, 10:54 AM
#12
Super Member
Join Date: Jul 2008
Location: Keller, TX
Posts: 1,934
Sometimes Janome parts have to come from Japan. May take a while. I would call the shop. Sounds like you are getting a new part from Japan. How did the drive shaft break? Seems like that should be covered under your warranty...25 years, right. Hope that is the case. Janome is slow.....hope all turns out well. I love my Janomes....got a 15000 Quiltmaker for Christmas. Can't wait to start using it.
12-22-2017, 01:58 PM
#13
Senior Member
Join Date: Apr 2017
Location: Gilbert, AZ
Posts: 985
My local lady does a tune up for me same day. I drop it off and pick it up a couple of hours later. Would take a couple of days if she has to find parts. Her tune ups are cheaper than the "service center" and actually done right. The one time I took my Husqvarna to the service center for a tune up, it was gone for weeks and I had to adjust the tension to get it to sew properly.
12-23-2017, 04:34 PM
#15
Super Member
Join Date: May 2012
Location: Florida
Posts: 1,585
If you dropped your machine, you are very fortunate, indeed, that it can be fixed. I know that the cost of repairs is a big "ouch" to the wallet, but, as you said, it's less expensive than buying another machine.
12-23-2017, 06:13 PM
#16
Super Member
Join Date: Oct 2008
Location: The Finger Lakes of upstate NY
Posts: 3,491
Oh, so sorry to hear! I am fortunate in that there is an excellent sales/repair shop less than 1/2 hour away - and because I've never needed major repairs done!
For regular cleaning type appointments, I can make the appointment ahead and have it done the same day. I have done that; there is a large farm/craft market nearby so I drop the machine off, go to the market, and return later that day to pick up.
A friend had an almost new Pfaff embroidery machine that had to have motherboard replaced. It was in the shop for several months!
Hopefully your Janome will be back home with you soon, running beautifully!
For regular cleaning type appointments, I can make the appointment ahead and have it done the same day. I have done that; there is a large farm/craft market nearby so I drop the machine off, go to the market, and return later that day to pick up.
A friend had an almost new Pfaff embroidery machine that had to have motherboard replaced. It was in the shop for several months!
Hopefully your Janome will be back home with you soon, running beautifully!
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