sandpat

Nope...no second, third, or any other chances...she already did her bit. Heck, I'd take it to the guild meeting right now because of her lousy attitude. I'm tired of people wanting to take my money or time with no care about what I'm getting in return- poor product or service.

so-sew

I would say to steer clear of her...we all spend too much time and energy on our beloved quilt tops to have them given less than a long armer's best attempt.

clsurz

I'm new to quilting and just learning and I assure you I would notice the difference if something was wrong.

NO I would not give her a second chance. If you run a business giving great customer service should be a priority. 100% satisfaction and guarantee should be the first policy regarding a customer is totally satisfied. I would let her know of my dissatisfaction and try and get it resolved and if I couldn't I would let her know her services are no longer required and I would put it out there for my friends and family to not use her,,,,, not if they want it done right.

I learned over the years when I was in retail and direct sales that word of mouth can ruin one's business faster if a customer is not satisfied and it cannot be resolved than if you have one satisfied customer.

clsurz

I meant to say in the last sentence "I learned over the years when I was in retail and direct sales that word of mouth can ruin one's business faster if a customer is not satisfied and it cannot be resolved than if you have one thousand satisfied customer.

reginalovesfabric

I quilt for people and I would never give a quilt back that looked like what your describing. I alway check the bottom each time I roll the quilt. Get your money back so you can rip out and have someone else quilt.

Sandy65

Find another longarm quilter. I would really be upset if she knew she had a problem and just went on quilting.

quiltmom04

What was your agreement when you gave them to her? I've not had a quilt longarmed, but I'm assuming there is some sort of satisfaction guarantee, either to complete the work to your satisfaction or give you all or some of your money back. Did you see samples of her work beforehand, and what did THEY look like? I would think if these things were discussed, you have some basis for complaint. But if you just handed them over....it might be a lesson for the next time.

MaggieLou

I would find another longarmer. She knew there was a problem and should have stopped on the first one when it was discovered.

I do my own quilting on my LQS's Tin Lizzie and the owner always checks the tension and all the settings when the bobbin is changed and when setting it up. If there's a problem it's corrected then not when it's too late.

Shelley

First, to the above, a good longarmer will take your opinions about density of quilting into consideration when choosing a design. It's YOUR quilt, and you should get it back the way you want it. Density is a matter of choice, and I have customers that run the whole range, and their choices have also changed over the past few years and from quilt to quilt.

In December, one of my ladies made some table runners with curved piecing for friends of hers. While she is an extremely experienced quilter making over 12 quilts a year, she struggled with the curved piecing and had lots of cups and waves. She was very unhappy! I told her that I can quilt 'quilt that out', but it would take lots of quilting (which is normally not her preference) and she was fine. When the quilts were done she was thrilled and the table runners looked nice and flat.

Secondly, to the matter at hand, FIND ANOTHER LAer!! There are enough of us out here that you will be able to find someone who does a good job AND doesn't mess with your artistic harmony.

Karyn

Let me run something by all of you. A friend of mine gave a couple of quilts to a friend that does LA quilting before Thanksgiving 2009, still doesn't have them done. I know she has put her off because she is a friend. If it was me, I would have told her to give them back. She has said jokingly that she didn't know whether to get paid for quilting or charge her 'rent'.
I think my friend has been more than patient- What would y'all do?