Jerseyrayne

Thanks Ladies

The only screwdriver I use to change a needle is the little white one with wings on the side that comes with the machines.
The repair guy insinuated that women that have arthritis, which I have, use a screw driver and over tighten the screw. Even that statement doesn't make sense, because in my experience, people with arthritis are weaker in our hands no matter what you are using. As long as they fix it and don't charge me for it, I am alright with it. I liked the machine and the Owner was a lot more courteous.

Peckish

I agree with you. That repair guy is a goober.

My husband has done his fair share of repair jobs in his day, he was a professional copy repair technician in his youth. I read to him your description of what happened and what the repair guy said. His reply: "Whaaaaaat? That makes no sense at all!"

pocoellie

I'm glad the owner was there and will take care of you, but, I'm not sure I'd want "repair" guy working on my machine. The comments he's made make absolutely sense at all!

Jerseyrayne

Update! I am sorry it took so long, to make a long story short. The Store Owner and Repair man went on vacation for 3 wks. I have gotten the machine back and it is fixed. It did not cost me anything, but the repair man did give me the copy of the repair receipt with what it would have cost, a total of $160.00 parts and labor. I think it might have been a factory fault, because I saw a couple reviews of the machine having the same problem. I haven't tried changing the needle yet, hopefully when I do, I won't have any problem. I have it set up right now for free motion quilting. I had to adjust the tension a little but it is now sewing nicely. I did some practice fmq and both sides are stitching great. I am going to use up some 2 l/2" blks I have in an I Spy Quilt, so will let you know how it goes. Thanks for all your opinions and helpful suggestions.