Cookie64

That name of the company would be great so none of use use them. I want shop with anyone that is rude.

Cookie

rivka

Yikes, that's not good to hear. Would like to know the name of the company, too.

sueisallaboutquilts

Hmmmm.....what exactly do they take back! :(
Sorry this happened to you!

sundancer

Yes...name please:)

AFQSinc

I was thinking the same thing! I think a 25% restocking fee is high. Especially when one considers that the customer has paid for the initial shipping and then for shipping the item back. Terrible!

quiltsRfun

With all those restrictions, where is the 100% satisfaction guarantee?

ckcowl

i have found that 99% of the brick & mortor shops have the same policies- its not just on line shops-
very seldom do you find a place willing to take back cut fabric-
most of the larger stores around here do charge a (re-stocking fee)
it's just the way things are going- don't blame being on line- it's all over the place.

lots2do

I think I know but am not comfortable saying. Just be sure to check the fine print, so to speak.

Sandra-P

If you used your credit card can you not dispute this with your card company?

Amythyst02

oh that would be a fine line with your cc company. You did order the merchandise and even though it looks different, you still made the charge. Honestly, I worked for a major Cc company for over 16yrs and I do not think you could dispute this charge.

Additionally if they have it posted regarding their return policy, and its right there for us to read, you have no dispute on that end either.