Connecting Threads Customer Service
#1
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At one time I taught total quality management (TQM) and Customer Service. I must tell you about Connecting Threads customer service. It is some of the best I have come accross in a long time.
I ordered the gift box thread set on line Monday afternoon for my self at $54.99 not on sale but I thought a fair price. Later that night I thought my DD could use one of those and I could not get through on line so I called them and placed my order with a different shiping address, they checked to make sure I had both orders and all was well. Tuesday I get the email of the shipment and my order was canceled but DD shipped and to top it off thread had went on sale and I was up-set. I called them Wednesdays to find out what happened. They have a system to catch double orders, and because I had ordered the same item the same day and online and by phone they thought it to be a double order. Although it did have a different shipping address. They went above and beyond to correct the mistake. They no longer had the gift box which I did not care about but they are sending me alot and I mean alot of thread to correct the error. Much more than I expected. They earned my respect and my business. I have not ordered fabric on line because I like to look at it but I might try them. I have read mixed reviews here about their fabric quality, but I am sold on their quality of service.
I ordered the gift box thread set on line Monday afternoon for my self at $54.99 not on sale but I thought a fair price. Later that night I thought my DD could use one of those and I could not get through on line so I called them and placed my order with a different shiping address, they checked to make sure I had both orders and all was well. Tuesday I get the email of the shipment and my order was canceled but DD shipped and to top it off thread had went on sale and I was up-set. I called them Wednesdays to find out what happened. They have a system to catch double orders, and because I had ordered the same item the same day and online and by phone they thought it to be a double order. Although it did have a different shipping address. They went above and beyond to correct the mistake. They no longer had the gift box which I did not care about but they are sending me alot and I mean alot of thread to correct the error. Much more than I expected. They earned my respect and my business. I have not ordered fabric on line because I like to look at it but I might try them. I have read mixed reviews here about their fabric quality, but I am sold on their quality of service.
#7
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I have bought fabric from them before and they only sent me some as they ran out of a little of the order since it was from the clearance area. When I got the fabric and realized I was missing some... they let me pick something else and sent it too me free with shipping. I am very pleased with both their fabric and thread. some fabrics are a little thinner than others, but aren't bad about raveling so I'm ok with that, and the thread is a little linty, but if you clean your machine out every few bobbins it's not a big deal either.
#10
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I have no complaints about Connecting Threads...they have always taken care of any problems and some. Their fabric is great, and I can tell you I have ordered plenty of fabric from them. Has always been good quality. I shop their sales all the time. I just ordered some of the thread that was on sale too!!
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AngelinaMaria
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zyxquilts
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