Connecting Threads Customer Service
03-19-2012, 10:59 AM
#1
Senior Member
Thread Starter
Join Date: Sep 2011
Location: Virginia
Posts: 811
Connecting Threads Customer Service
I had to share this with all of you. I purchased 7 1/2 yards of a solid Taupe cotton from Connecting Threads (and some other goodies too) but the fabric was for a set of curtains for a friend's baby room. I took the job on as a rush and agreed to have the curtains to them today! My fabric arrived on Saturday the 17th, which is what I expected. So I gleefully opened the box and was appalled to see black dirty marks on the fabric, just about every yard or so. I was desperate - I HAD to use this fabric. So I bundled it and washed it, dried and then pressed it. The marks came out - no problem. In the meantime I emailed Connecting Threads, and told them not to refund anything as I was using this fabric, but more to let them know there was a problem. They absolutely refunded the money instantly. They were very apologetic and they were more than nice. I had pictures of the marks etc., but they didn't need that. Just a cheerful, quick refund with a store credit. It made the whole experience wonderful!
So once again, I can recommend them to anyone - they truly exceed my highest expectations in customer service.
So once again, I can recommend them to anyone - they truly exceed my highest expectations in customer service.
03-19-2012, 12:02 PM
#4
Senior Member
Join Date: Mar 2012
Location: Harrisburg, OR
Posts: 443
I agree... I've used their sister site, knitpicks.com quite a bit. The customer service line is the same, and I've always had amazing service. The even replaced a knitting needle that broke almost 2 years after purchase.
03-19-2012, 01:25 PM
#7
Banned
Join Date: Mar 2011
Location: Colorado
Posts: 3,536
I placed an order last week for some thread and fabric. I just
love theirs fabrics high quality and nice to the touch.
Although I am VERY sad that they discontinued their Bits & Buttons
themed (sewing/quilting themed) line. I truly loved buying that fabric.
Had I known they was going to discontinue it I would have bought a
lot more of it when it was plentiful.
Oh well live and learn.
love theirs fabrics high quality and nice to the touch.
Although I am VERY sad that they discontinued their Bits & Buttons
themed (sewing/quilting themed) line. I truly loved buying that fabric.
Had I known they was going to discontinue it I would have bought a
lot more of it when it was plentiful.
Oh well live and learn.
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