Coupons at JoAnn Fabrics
#1
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Join Date: Oct 2010
Location: Terre Haute, IN
Posts: 2
I made a purchase at JoAnn's yesterday. I had a $5.00 off coupon and a 40% off coupon. The cash register took 40% off my $5.99 item and $5.00 off the $21.99 quilting book that I bought. I thought the amount was more than what it should be a the time that I paid. Should I go back to Joann's with my receipt and get a refund? I was told by a clerk a long time ago that the cash register would automatically decide the best deal when coupons were scanned. Not true now. BTW - All items were regular price.
#6
Super Member
Join Date: Jan 2010
Location: Upstate New York
Posts: 2,004
Originally Posted by rosie212
I made a purchase at JoAnn's yesterday. I had a $5.00 off coupon and a 40% off coupon. The cash register took 40% off my $5.99 item and $5.00 off the $21.99 quilting book that I bought. I thought the amount was more than what it should be a the time that I paid. Should I go back to Joann's with my receipt and get a refund? I was told by a clerk a long time ago that the cash register would automatically decide the best deal when coupons were scanned. Not true now. BTW - All items were regular price.
If it wasn't on sale, I would definitely go back, but I would actually call first as my Joann's is about 25 miles away.
#9
That happened to me the other day at JoAnn's. I bought a bolt of fabric and wanted to use the 40% off coupon; plus I had a package of calligraphy pens that I wanted to use the $5.00 off coupon on. I told the young lady at the register how I wanted to use the coupons and thought she had rang it up accordingly because they usually are very proficient. When she told me the price, I thought it was unusually high but went ahead and ran it through on my credit card. Just before I left the store I looked at my receipt, and sure enough it was just backwards.
I turned right around, and I'm afraid not thinking and sort of rudely, went straight back to the cashier in front of another customer, and pointed out the mistake. She profusely apologized and refunded the bolt of fabric on my credit card and rang it up the other way. After leaving the store, I thought about it, and I really didn't get the full amount off the calligraphy pens, but when all was said and done, I saved almost $30.00 on the bolt of fabric.
You can rest assured I will check my receipts much more carefully in the future before I leave the store.
I turned right around, and I'm afraid not thinking and sort of rudely, went straight back to the cashier in front of another customer, and pointed out the mistake. She profusely apologized and refunded the bolt of fabric on my credit card and rang it up the other way. After leaving the store, I thought about it, and I really didn't get the full amount off the calligraphy pens, but when all was said and done, I saved almost $30.00 on the bolt of fabric.
You can rest assured I will check my receipts much more carefully in the future before I leave the store.
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