Craftsy Deals - Mystery Box
07-17-2012, 10:58 AM
#171
Super Member
Join Date: Jun 2011
Location: northwest Ohio
Posts: 1,202
Hey All,
My name is Jenn and I'm part of the Craftsy team. I'm so sorry to hear some of you are disappointed with the Mystery Box you received from us. We certainly don't want you to be unhappy! While no two mystery boxes are the same, the items in each box do have a full retail value (provided to us directly from each manufacture) of $120. We know lots of folks are great at finding deals not just on Craftsy but other places at well. Unfortunately often times these prices don't accurately reflect the MSRP (manufacteres suggested retail value) and are sold for a much lower regular price. The MSRP is what we use to calculate and assure your box consists of great quality items.
If you are unhappy with your box, or think something may accidentally be missing, please feel free to reach out to us directly (at [email protected]) and we're happy to work with you to make you a happy Craftsy member once again.
Happy Quilting!
-Jenn
My name is Jenn and I'm part of the Craftsy team. I'm so sorry to hear some of you are disappointed with the Mystery Box you received from us. We certainly don't want you to be unhappy! While no two mystery boxes are the same, the items in each box do have a full retail value (provided to us directly from each manufacture) of $120. We know lots of folks are great at finding deals not just on Craftsy but other places at well. Unfortunately often times these prices don't accurately reflect the MSRP (manufacteres suggested retail value) and are sold for a much lower regular price. The MSRP is what we use to calculate and assure your box consists of great quality items.
If you are unhappy with your box, or think something may accidentally be missing, please feel free to reach out to us directly (at [email protected]) and we're happy to work with you to make you a happy Craftsy member once again.
Happy Quilting!
-Jenn
I would like to understand how three charm packs and seven Moda fat quarters could add up to $120, even at MSRP. Could it be that each charm pack's MSRP is $20 and the fat quarters sell for $8+ each for a total of $120?
07-18-2012, 07:49 AM
#173
Member
Join Date: Nov 2011
Location: Northwest Washington
Posts: 17
I don't think they sought out the board until after my 30 minute phone conversation--I gave them the web address and let them know some of us were unhappy. I have found similar fat quarters for $2.00 each so that is $26.00 and the identical charms on sale for $8.00, that equals $24.00 which makes $50.00. Even if I double it, it's not $120. I think the boxes should have been closer to the value. If I had gotten one of the good boxes I would be happy too but as it is I feel tricked by their add.
07-18-2012, 08:04 AM
#174
Super Member
Join Date: Dec 2010
Location: MO (the Show Me state)
Posts: 2,947
I don't think they sought out the board until after my 30 minute phone conversation--I gave them the web address and let them know some of us were unhappy. I have found similar fat quarters for $2.00 each so that is $26.00 and the identical charms on sale for $8.00, that equals $24.00 which makes $50.00. Even if I double it, it's not $120. I think the boxes should have been closer to the value. If I had gotten one of the good boxes I would be happy too but as it is I feel tricked by their add.
it's good you called to let them know rather than just commenting to us. i think they at least deserved a chance to right a perceived wrong. and if we never tell the offender how will they know?
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