Customer service at Fabric Depot
03-08-2013, 06:38 AM
#31
Super Member
Join Date: Feb 2010
Posts: 3,536
Interesting - I received the same letter in the mail and was wondering if it was legitimate. Frankly, I checked my PP account, and have yet to call my credit card company, When I called that toll free number, they wanted more info, and I felt uncomfortable giving it. We have a Fabric Depot that I DO shop at, but they take cash and checks ONLY - other than that, I don't remember any other purchases on-line....big mystery, isn't it?
03-08-2013, 08:49 AM
#32
Junior Member
Join Date: Sep 2011
Location: Vancouver, Wa.
Posts: 148
Yeah, another one for Fabric Depot! I love that place! I could just set up a tent and live there if they would let me. My kids know what to get me for birthdays, etc. A gift certificate from Fabric Depot, yeah! Got one right here in my hot little hand. Now, what to buy?? What to order?? Yippee.
Judy
Judy
03-08-2013, 09:49 AM
#34
Power Poster
Join Date: Feb 2011
Location: Lowell, MA
Posts: 14,083
Kudos to Fabric Depot to follow-up and tell you what they have done to avoid it happening in the future. Unfortunately, there are computer hackers everywhere and people who want to make a quick buck. I forget exactly why we had to do this, probably because one of us lost our wallets; so we set up a new account; but we left the former account open, as there were charges that had not cleared. We kept only $200-$300 in that account so that if our account was compromised our losses would be minimal. We also do not use a debit card when purchasing online, just as a precaution. But I'm glad that Fabric Depot cared enough about their customers to keep them aprised of what they had done and that's just good customer service.
03-08-2013, 10:09 AM
#35
Member
Join Date: Jan 2011
Location: Missouri
Posts: 86
Same thing happened to me and I got the same letter.
I just have to comment on this. I was there in Oregon once and loved the store and have shopped on time several times. Apparently their credit card information got compromised back in October of 2012. My credit card was used a couple of times and I have since cancelled it and turned a couple of items over to the fraud department.
What I want to comment on is a letter I got today from Fabric Depot. It explained about the credit card information, what they have done to investigate and protect further information. Also in the letter they gave me an great incentive to order on-line again. The letter explained from top to bottom how it happend, what I can do to protect myself now and how to protect myself in the future. I was really impressed with the way it was handled and even called them after I got the letter to tell them how grateful I am. This is a store I will continue to deal with.
What I want to comment on is a letter I got today from Fabric Depot. It explained about the credit card information, what they have done to investigate and protect further information. Also in the letter they gave me an great incentive to order on-line again. The letter explained from top to bottom how it happend, what I can do to protect myself now and how to protect myself in the future. I was really impressed with the way it was handled and even called them after I got the letter to tell them how grateful I am. This is a store I will continue to deal with.
03-08-2013, 12:41 PM
#36
Senior Member
Join Date: Aug 2011
Location: New Milford, CT
Posts: 501
i also ordered from fabric depot via phone, as i am no where near their shop. i was very impressed that they sent this letter and the incentive to still do business w/them. i certainly will deal w/them in the future. i'm sure they are loosing money by seding out this "incentive", but also at the same time protecting their name and standing behind their product. kadoos to them. i consider them to be very professional and well worth having any of my business.
03-08-2013, 12:53 PM
#37
Super Member
Join Date: May 2010
Location: Orbiting
Posts: 1,448
It's not even safe to have two accounts at the same bank. Friend of mine had her name on her son's account and his money was stolen out of his account. The bank took money out of her account to cover his bills making several of her checks bounce. Took them a long time to get it straightened out. What makes me mad and I will never do business with her bank is that they never bothered to call them before taking money out of her account. BAD BUSINESS!
03-08-2013, 01:05 PM
#38
Junior Member
Join Date: Dec 2010
Location: Wisconsin
Posts: 279
I don't have a Fabric Depot around here but I wish that Connecting Threads had done THAT when their records were compromised at end of Dec and early Jan. Two of my debit cards were "used" via their breach. I know it wasn't their fault but I still think they should have send out a notice ASAP.
03-09-2013, 08:55 PM
#39
Senior Member
Join Date: May 2012
Location: Las Vegas, NV - transplanted from Southeastern PA
Posts: 324
I received the letter also. I went online to order and had trouble trying to enter the codes to get the discounts promised. I called the store and was told to call on Monday during their normal working hours and they would take care of it. I will continue to do business with them even though I did have some fraudulent charges on my card. No worries, the credit card company cancelled them and I was not responsible. So I made out like a bandit!
03-09-2013, 08:57 PM
#40
Senior Member
Join Date: May 2012
Location: Las Vegas, NV - transplanted from Southeastern PA
Posts: 324
Most credit card companies cancel your card when it has been stolen. Therefore, you don't need the credit card protection because your number is no longer any good and cannot be used. Getting a new number is like starting over.
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