deposit to service a machine??

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08-16-2011, 03:08 PM

IngeMK

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Join Date: Nov 2009

Posts: 644

So I took my Janome 6600 and an older Kenmore to my dealer for service..... I almost had to laugh, they asked for $25.00 Deposit on the work. Really? I leave over $1500.00 worth of machines there and have to pay 25 bucks???? Do they think I won't pick them up??
I'm more amused than anything, BUT is this normal to do for a shop?

08-16-2011, 03:13 PM

lalaland

Super Member

Join Date: Jan 2010

Location: Yakima, WA

Posts: 2,439

I take my machines to 2 different places for servicing. One requires a deposit, the other doesn't. Don't know the rhyme or reason either way but yes, I think it's normal for a shop to ask for a deposit.

08-16-2011, 03:16 PM

Tink's Mom

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Join Date: Oct 2008

Location: chicago, IL

Posts: 9,589

not where I have mine serviced...I go to a Singer/Viking dealer and a bernina dealer...

08-16-2011, 03:19 PM

MissSandra

Senior Member

Join Date: Jan 2011

Location: Melrose N.Y. Troy Area

Posts: 863

I go to the bernina dealer and no deposit I would be insulted if someone asked me to leave a deposit and would take my business elsewhere

08-16-2011, 03:19 PM

Sadiemae

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Location: Idaho

Posts: 11,375

That is just funny...

08-16-2011, 03:55 PM

Dolphyngyrl

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Join Date: Jan 2009

Location: Southern California

Posts: 6,254

some do , some don't depends on the shop, what difference does it make in the long run, it will go to the cost of servicing your machine so you are not losing money

08-16-2011, 03:57 PM

JulieR

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Join Date: May 2010

Location: Emmitsburg, MD

Posts: 1,599

Quote:

Originally Posted by Dolphyngyrl

some do , some don't depends on the shop, what difference does it make in the long run, it will go to the cost of servicing your machine so you are not losing money

Agreed. One shop I like asks for a deposit and the other doesn't. No skin off my nose, it's their business and they have their reasons.

They aren't trying to cheat us, Sandra.

08-16-2011, 03:58 PM

LucyInTheSky

Super Member

Join Date: Sep 2009

Location: Seattle

Posts: 1,743

Our Bernina shop doesn't ask for a deposit. But, yeah, they have the machine so there's not a risk of me not paying, since I want my baby back!

08-16-2011, 04:01 PM

BigDog

Junior Member

Join Date: Jun 2011

Location: Area 52

Posts: 185

I'm pretty sure the OP was simply asking a question and not saying there was something wrong with the practice. In fact she said she was amused.

08-16-2011, 04:01 PM

#10

Candace

Super Member

Join Date: Jan 2010

Location: Outer Space

Posts: 9,319

An older shop in my town has started requesting down payments for service. When I asked why, the owner told me that they have benn having lots of issues with people picking up their serviced machines and paying for them! So, he is out $ for the parts, $ for the service and is left storing their machines that he legally can't sell without major headaches. So, the deposit is a way of covering himself. I can understand how this could be a problem in this economy. Not everyone is turning in a machine worth thousands of dollars.