Do You Notify Online Company if your Yard Was only 34 inches?
09-23-2011, 05:17 AM
#53
Junior Member
Join Date: Aug 2011
Posts: 155
My first preference would be to request proper cuts and an prepaid envelope to return the short pieces OR if there is another piece of a different fabric you've been wanting, I'd ask them for a full yard of it. I'm not sure about the extra shipping charge origination. Sorry that this happened.
09-23-2011, 05:36 AM
#54
Banned
Join Date: Mar 2011
Location: Liberty Hill - Central TEXAS Hill Country
Posts: 1,040
They should know about what their 'cutters' are doing.
You said you "asked to speak with the manager but she wasn't in so I left the information with the employee that took the call".
Did the employee indicate you would be called back or just took the info? Sorry, but I'd be a little skeptical about every hearing again :x
If I didn't hear back in a reasonable time, I'd call again, if no contact then I think I would politely advise them you will certainly share your negative feedback of their company other quilters (& you have access to 1000's of quilters).
Do they have a contact area on their website? If so, place your experience there.
Hope you get some type of positive response from them. Good luck & keep us posted.
You said you "asked to speak with the manager but she wasn't in so I left the information with the employee that took the call".
Did the employee indicate you would be called back or just took the info? Sorry, but I'd be a little skeptical about every hearing again :x
If I didn't hear back in a reasonable time, I'd call again, if no contact then I think I would politely advise them you will certainly share your negative feedback of their company other quilters (& you have access to 1000's of quilters).
Do they have a contact area on their website? If so, place your experience there.
Hope you get some type of positive response from them. Good luck & keep us posted.
09-23-2011, 05:42 AM
#55
Super Member
Join Date: Oct 2010
Location: howell, Mi
Posts: 2,345
I would sure let them know. That is too much fabric to just let it go. Also to be short 2 inches on so many pieces of fabric would make it difficult to complete your project. 2 inches is one whole strip of fabric.
Sue
Sue
09-23-2011, 05:47 AM
#56
Power Poster
Join Date: Jun 2010
Location: New York
Posts: 17,564
I would definitely complain as I am sure you were not the only one. Give the company a chance to make good on the proper cut or at the very least compensate you for the shortage somehow. If they don't know someone made a mistake then they can't correct it.
09-23-2011, 05:54 AM
#57
Senior Member
Join Date: Oct 2007
Location: Los Lunas, New Mexico
Posts: 426
Yes, let them know and be sure to let us know what happens. You should get a credit for the fabric shortages and the shipping overcharge. I order a lot on line and have never had a problem. I am sure this is just one of those strange errors that can happen.
09-23-2011, 06:13 AM
#60
Senior Member
Join Date: Apr 2010
Location: Dallas TX
Posts: 367
Originally Posted by AngelinaMaria
I made a huge order with an online company last week. I was putting away the fabrics (23.5 yards in total) and noticed that the first yard I was wrapping on my fabric boards seemed short. I measured and it was just barely 34 inches. It turned out that 8 of my individual yards was cut at just barely 34 inches and 2 more at 34.5 inches. Plus, they charged me $5 more than the actual shipping rate. I called and asked to speak with the manager but she wasn't in so I left the information with the employee that took the call.
I don't want to be a difficult customer and cost them a lot of money so I'm not sure what I should be requesting they do (other than credit me the $5 overpayment for shipping). Do I request a small credit for each short yard or have them recut the fabric and send me that with a postage paid slip to ship back the short pieces??
I don't want to be a difficult customer and cost them a lot of money so I'm not sure what I should be requesting they do (other than credit me the $5 overpayment for shipping). Do I request a small credit for each short yard or have them recut the fabric and send me that with a postage paid slip to ship back the short pieces??
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