Do You Notify Online Company if your Yard Was only 34 inches?
09-23-2011, 06:31 AM
#62
Banned
Join Date: Dec 2009
Location: Enid, OK
Posts: 8,273
yes, they need to know. Keep at it, but if you get NO response within a week, then take it to the CC company. File a dispute with the charges AND then contact the BBB for the town that company is in!
That will wake the owner up!
I do hope you get this resolved in a pleasant way and soon!
That will wake the owner up!
I do hope you get this resolved in a pleasant way and soon!
09-23-2011, 06:38 AM
#63
Super Member
Join Date: Jan 2007
Location: Spring Lake, NJ
Posts: 2,458
calculating your 8 short yards by 2" and the two yards by 1 1/2"..
comes to over 1/2 yard shortage.
If you do not need those extra inches on each of those yards, I would ask for a refund for 5/8 yard plus the $5. overage on postage.
If all fabric is needed, then I would ask for new fabric and postage for returning the incorrect material.
There's no reason for you not to get what you are paying for.
Can you just imagine how much money could be made if each customer was shortened a few inches?
comes to over 1/2 yard shortage.
If you do not need those extra inches on each of those yards, I would ask for a refund for 5/8 yard plus the $5. overage on postage.
If all fabric is needed, then I would ask for new fabric and postage for returning the incorrect material.
There's no reason for you not to get what you are paying for.
Can you just imagine how much money could be made if each customer was shortened a few inches?
09-23-2011, 06:44 AM
#66
Super Member
Join Date: Jan 2011
Location: Kentucky
Posts: 1,522
Absolutely!!!!
I could understand one being short... perhaps a mistake. But all of them???? Sounds intentional to me. Multiply that mistake for each customer.... they could certainly turn a better profit. Just sayin'. ;-)
I could understand one being short... perhaps a mistake. But all of them???? Sounds intentional to me. Multiply that mistake for each customer.... they could certainly turn a better profit. Just sayin'. ;-)
09-23-2011, 07:40 AM
#70
Super Member
Join Date: Apr 2007
Location: North Carolina - But otherwise, NOTW
Posts: 7,940
Yes....don't let it go. They are not sending you what you paid for...don't stand for it!!
:evil:
Originally Posted by ckcowl
yes- you should contact them- follow up- send an email to customer service- telling them each fabric that you were shorted on- they will probably have a (talk) to who ever they have cutting fabrics-and issue you a credit of some sort-
the shops i tend to shop with on line most often always cut generous cuts (38-39" per yard)
perhaps they have someone new who is lining up incorrectly on the cutting table- or is left handed and cutting on the inside of the ruler- what ever the reason they need to be aware- and fix the problem- you should not just accept this....follow up-
i worked in a shop for a number of years and we really did appreciate it when problems were brought to our attention- it is hard to fix what you do not know needs fixing.
the shops i tend to shop with on line most often always cut generous cuts (38-39" per yard)
perhaps they have someone new who is lining up incorrectly on the cutting table- or is left handed and cutting on the inside of the ruler- what ever the reason they need to be aware- and fix the problem- you should not just accept this....follow up-
i worked in a shop for a number of years and we really did appreciate it when problems were brought to our attention- it is hard to fix what you do not know needs fixing.
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