Gammill Headache
04-25-2023, 10:53 AM
#12
Super Member
Join Date: May 2011
Location: Pacific NW
Posts: 9,563
04-25-2023, 11:10 AM
#13
Member
Thread Starter
Join Date: Apr 2023
Posts: 5
Yes, the rocking finger is what opens and closes as the "loop" is pulled down from the eye of the needle. It has consistently been working it's way loose so I have to continually re-time it. I can't tighten it down too much because it could bind up the machine. I can try getting a new bobbin case - I do sometimes hear it rattling around when sewing.
When it comes to the scheduling of maintenance, I've had the machine serviced in the past - and I have a local repair technician that lives one town over from me...however he has stated he's not allowed to service any machine unless he's been given a confirmation of service from Gammill themselves. It's so frustrating that I'm considering selling my machine and getting something a company will actually stand behind.
When it comes to the scheduling of maintenance, I've had the machine serviced in the past - and I have a local repair technician that lives one town over from me...however he has stated he's not allowed to service any machine unless he's been given a confirmation of service from Gammill themselves. It's so frustrating that I'm considering selling my machine and getting something a company will actually stand behind.
04-25-2023, 11:25 AM
#15
Super Member
Join Date: Jul 2019
Location: northern minnesota
Posts: 2,480
I have an APQS. They have good service, and basically design so a lot can be done by the owner with a few simple tools. but I also have a tech just a couple miles from me. They will walk you through repairs. I have had my machine for about 10 years and have not needed major repairs on it. I did have one problem with vibration and the tech came over and basically just adjusted the frame a bit. I think Innova has good support too. Around here, hand quilter mostly has to be sent somewhere to get fixed and one friend was without machine for several months.
04-25-2023, 05:19 PM
#16
Super Member
Join Date: Jul 2013
Location: Houston, TX
Posts: 9,735
Blow up their phone. Call and call and call again until they schedule you. Yell if you have to. Or cry. There's no excuse for them not to at least respond.
It might also help to say where you're located, in case someone on the board owns a Gammill and lives near you. They might know of someone who services Gammills in your area.
So far I've been able to fix all the problems with my Innova with help over the phone. But there is a traveling technician who services all the "industrial" brands, including both Innova and Gammill, and I've had him come over a couple of times, just to keep the machine healthy and happy.
It might also help to say where you're located, in case someone on the board owns a Gammill and lives near you. They might know of someone who services Gammills in your area.
So far I've been able to fix all the problems with my Innova with help over the phone. But there is a traveling technician who services all the "industrial" brands, including both Innova and Gammill, and I've had him come over a couple of times, just to keep the machine healthy and happy.
