Getting less than you paid for...
#22
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Join Date: Nov 2007
Location: SW Iowa
Posts: 32,855
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I have to tell you about my Hancocks. My son found some fabric for a quilt I was going to make him. It was going to be accent fabric for the squares. I was going to buy a little extra because DS loved it. When they started to unroll it there was a flawed section (less than a quarter yard. ) She asked if I still wanted it and I said OK. I can cut around the flaws. She hadn't cut my two yards off yet. She then unrolled the rest of the bolt ( about 3/4 of a yard more than she was going to cut for me ) and gave me the extra with no charge. What a nice thing to do. I usually get a couple of inches over a yard every time I go there. I love that store.
#25
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Join Date: May 2009
Location: Orchard Park, NY (near Buffalo, which is near Niagara Falls)
Posts: 3,884
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This is a difficult issue.
We're a small shop, and we try to be generous with the cuts, so that our customers never come up short.
But then we consistently wind up short, by about 3/4 yard per bolt. That's 5% of the merchandise, that we lose to "shrinkage".
For us, well, it's just the cost of business, and it's spent to keep our customers happy and coming back.
But for a big chain, that's publicly traded... I would imagine that the individual stores are under a lot of pressure from their accounting department, to NOT be losing 5% of their fabric to shrinkage. I would think that the shareholders would find that numberto be unacceptably high... especially if you multiply it by the number of yards they sell!
One of the ladies who works here at Favorite Fabrics, used to work at JoAnns, and she told me that from time to time each person who worked at the cutting table would be "audited" to make sure that they were not giving away any extra fabric.
We're a small shop, and we try to be generous with the cuts, so that our customers never come up short.
But then we consistently wind up short, by about 3/4 yard per bolt. That's 5% of the merchandise, that we lose to "shrinkage".
For us, well, it's just the cost of business, and it's spent to keep our customers happy and coming back.
But for a big chain, that's publicly traded... I would imagine that the individual stores are under a lot of pressure from their accounting department, to NOT be losing 5% of their fabric to shrinkage. I would think that the shareholders would find that numberto be unacceptably high... especially if you multiply it by the number of yards they sell!
One of the ladies who works here at Favorite Fabrics, used to work at JoAnns, and she told me that from time to time each person who worked at the cutting table would be "audited" to make sure that they were not giving away any extra fabric.
#27
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Originally Posted by Hen3rietta
Originally Posted by KarenR
There was a post on here about long cuts from a company-
Which company was that? I will have to do a search.
Which company was that? I will have to do a search.
#28
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What boggles my mind is when I'm at Joanns, they've recently taken to squaring up the fabric 1st. So they lay out the fabric, cut off 1" (not always straight), then cut my fabric. And then I still have to take it home and straighten it with a rotary cutter, rather than a scissors. I'd really prefer they leave that 1", cut 37", knowing that I'll have to cut off 1", but I can do it myself. Rather than them "helping" me
#29
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Originally Posted by kathy
Quiltmaker, that sounds like my mom, she never says anything and just goes away quietly unhappy.
#30
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Join Date: Oct 2009
Location: Idaho
Posts: 11,375
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Originally Posted by LucyInTheSky
What boggles my mind is when I'm at Joanns, they've recently taken to squaring up the fabric 1st. So they lay out the fabric, cut off 1" (not always straight), then cut my fabric. And then I still have to take it home and straighten it with a rotary cutter, rather than a scissors. I'd really prefer they leave that 1", cut 37", knowing that I'll have to cut off 1", but I can do it myself. Rather than them "helping" me
I don't have these problems at Hancock's, but they also know that I will kindly ask them to recut it.
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sunnyhope
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09-23-2009 04:41 PM