user3587

I have one of these and loved it until recently. I can't get it to stay attached to the ruler. I have cleaned the ruler, the gripper and nothing works. It worked great the first 3 months or so. Does anyone have any suggestion as to what I might do or what might have caused this?

Shemjo

You have done everything I would do, so don't have any suggestions. Curious to know because I got a similar one from the drug store and so far it is working just fine, but want to know if this is to come. :?

user3587

I emailed the company but being the anxious person that I am I thought I might get some suggestions from the board sooner. If I hear from them I will post what I find out.

Rhonda

I just use a glue stick to add a plastic grid to my templates you could try a craft glue of any kind. I don't know if this will work with the force used in picking it up and pressing down but you could try it.

BellaBoo

The only thing I can think of is it may have a tiny hole or crack around the seal not letting it hold. Try it on a very flat smooth surface, like a kitchen counter to find out if it is the gripper or the ruler that is causing the suction loss. :cry:

Rhonda

You might also think of returning it where you got it and telling them it doesn't work and you'd like a refund or exchange for a new one. It should last longer than 3 months!!

Moonpi

This sound crazy,but did you flip the ruler over? Some of mine have one side smoother than the other, and it could prevent a good fit.

Sharon M

I haven't tried it yet, but I am also having trouble and the woman at the sewing machine repair shop said make sure ruler and suction cup thingies are clean then rub just a tiny bit of vegtable oil on the suction cups and reapply to the ruler.

SulaBug

I also bought one of these, last May & it only kept it's suction for about the same amount of time. I have tried everything that you have & I can't make it work any better. Hope you get an answer & can share it with all of us!! :D

beachlady

I love mine and have had it since last October, but may not use it as much as you do. No problems so far.