Have to share/ Great Customer Service
#1
Super Member
Thread Starter
Join Date: Jul 2008
Location: Keller, TX
Posts: 1,942
Have to share/ Great Customer Service
Received some jelly rolls that were not the right size. Nancy's Notions contacted the Hoffman company and they are not only replacing them but sending my border (2 yds) and backing fabric (8.25 yards) of my choice, to me as well!!! I can't believe in this day and age that I found someone who went beyond the norm to keep a customer.
Wonderful. Made my day...week.
Wonderful. Made my day...week.
#6
And it is good that you reported it. I have a tendency to just accept things as they are and not purchase from the company, etc. anymore. And this I have to accept my losses. Fabric and notions are so expensive now that we almost have to speak up.
#8
Power Poster
Join Date: Mar 2013
Location: Corpus Christi, Tx.
Posts: 16,105
I have learned to speak up. I too used to let things be. Then I looked at how much I spent/ lost on "let things be". Not anymore. You just end up paying double.
#10
Super Member
Join Date: Mar 2010
Location: north Alabama
Posts: 1,908
Nancy's Notions is a great place to do business with......a few yrs. ago, I ordered one thing but received somebody else's order, and they received mine. When I called Nancy's Notions, they told me to keep the wrong item for free, and then shipped out the correct item that same day!
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