Husqvarna after sales rant
#1
I am having such a terrible time with Husqvarna at the moment I just want to let off some steam.
I bought a Saphire 870 in Sept 08. it was expensive and I did a lot of research including asking other members of this group what they thought of it. I was delighted with it and did a lot of sewing on it till the end of April this year when it would only sew in reverse. I rang the shop where I bought it and she asked me to take it in so she could check it was not something easily rectified, some hope. Well she sent it away to be repaired somewhere in the midlands, I live in England by the way, and that was the last I saw of it. After numerous phone calls, I dont blame the shop, I was promised a new machine, an 875 model as they no longer do the 870 by the importers, this was to arrive within 3 to 5 days, well their time is up I again rang today to be told they dont know when it will arrive. I have been told Husqvarna have moved there outfit lock stock and barrel from one country to another and this is the cause of the problem. The motto on the sewing machine box said Husqvarna keeping the world sewing, what a laugh. If I could find the address of the managing director he will be getting a stinking letter. On the bright side I am in the fortunate position to buy another machine as I was getting rather down about this I do have a couple of old machines but well they are not the same so I bought the new Janome Horizon and its a beauty.
I intend to tell everyone who will listen about Husqvarna, its not just machines one cant get hold of but I have had the extension table on order for two months too fortunately the Janome comes with one.
Katherine
I bought a Saphire 870 in Sept 08. it was expensive and I did a lot of research including asking other members of this group what they thought of it. I was delighted with it and did a lot of sewing on it till the end of April this year when it would only sew in reverse. I rang the shop where I bought it and she asked me to take it in so she could check it was not something easily rectified, some hope. Well she sent it away to be repaired somewhere in the midlands, I live in England by the way, and that was the last I saw of it. After numerous phone calls, I dont blame the shop, I was promised a new machine, an 875 model as they no longer do the 870 by the importers, this was to arrive within 3 to 5 days, well their time is up I again rang today to be told they dont know when it will arrive. I have been told Husqvarna have moved there outfit lock stock and barrel from one country to another and this is the cause of the problem. The motto on the sewing machine box said Husqvarna keeping the world sewing, what a laugh. If I could find the address of the managing director he will be getting a stinking letter. On the bright side I am in the fortunate position to buy another machine as I was getting rather down about this I do have a couple of old machines but well they are not the same so I bought the new Janome Horizon and its a beauty.
I intend to tell everyone who will listen about Husqvarna, its not just machines one cant get hold of but I have had the extension table on order for two months too fortunately the Janome comes with one.
Katherine
#2
I would look them up on their web site and send a well worded letter to everyone one you can get a name and addy for. this way you will be like that squeeky wheele. it wont get fixed till it is heard. I am sorry that you are having a problem with them.
#4
Power Poster
Join Date: Jul 2008
Location: Northern Indiana
Posts: 20,306
Very frustrating... I agree go to the internet and start sending everyone emails. Even if they are in a different country, maybe they can get it forwarded to the correct person/department and get it resolved :thumbup:
#6
Go to this website. I'm sure you will be able to find the corporate office contact information.
http://www.husqvarnaviking.com/se/
For languages other an Swedish, start here:
http://www.husqvarnaviking.com/
http://www.husqvarnaviking.com/se/
For languages other an Swedish, start here:
http://www.husqvarnaviking.com/
#7
Oh yuck I have the 870 hope it doesn't act up on me.
On the back of the book there is this info
VSM Group AB - SE - 561 84
Huskvarna, Sweden
I wonder if that is an actual addy, because when you go on their site & choose Sweden as the company it looks like the contact addy on it
http://www.husqvarnaviking.com/se/406.htm
On the back of the book there is this info
VSM Group AB - SE - 561 84
Huskvarna, Sweden
I wonder if that is an actual addy, because when you go on their site & choose Sweden as the company it looks like the contact addy on it
http://www.husqvarnaviking.com/se/406.htm
#8
Beleive it not, you cannot cut and Paste from their contact list.
Here's what is says.
Sweden
VSM Group AB
Head Office, Sweden
561 84 Huskvarna
Phone: +46 36 14 60 00 (switchboard)
Fax +46 36 14 60 95
Good luck, hope this helps.
Here's what is says.
Sweden
VSM Group AB
Head Office, Sweden
561 84 Huskvarna
Phone: +46 36 14 60 00 (switchboard)
Fax +46 36 14 60 95
Good luck, hope this helps.
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