zozee

Wow, that's great customer service from Sewing Machine Plus. Thanks for acknowledging them--always a good thing to hear by word of mouth who's happy so we know where we can shop with confidence.

klswift

Having been in retail for so many, many years, it always amazes me when companies fail to understand the importance of customer service! Not only did this company get you and probably your family and neighbors business for life, but all the free publicity they got from you is priceless. Even when a company can't replace the item or fix it, simply being pleasant, listening and offering advice on solutions goes so very far.

cassiemae

Good for you and bag that service man.

onemoe

I found out on one of my cleanings that lint will pack in behind the mother board. he showed me a hard nugget of lint.

Innov8R

I bought my Juki TL 2010Q from Jet and it was fulfilled by Sewing Machines Plus. It is good to hear that they are good to deal with. they certainly shipped the Juki fast.

Mariah

Doesn't it make you all feel good when companies honor their guarantee so willingly? So glad you had such good luck and hope this machine does well for you.

Mariah

MargeD

I'm glad you were able to get a new machine, but sorry you had to bring it back twice; but finally got excellent service.

Clmay

I am so glad to hear you got your sewing machine returned by a new one. I don't know what I would do if I didn't have my sewing machines. I will buy my next sewing machine from them too. Congratulations.

carolynjo

Well, Thimblebug--Lesson learned! I live in the mountains and I NEVER use anything electronic when we have a storm. Too risky. We even turn off the































Well, Thimblebug--Lesson learned. We live in an area prone to electric storms. Ergo: No electric gadgets are on. We are warned to not be in the kitchen during a storm. I don't cook, play the piano, watch TV, etc. so as not to blow an appliance. I unplug my machine every time I finish using it in case of a power surge. We unplug things like the toaster, iron, can opener when not in use simply because there is no longer quality control in any industry (IMHO) and I try to protect what things I have. These are things I learned when I was younger and I still practice those hints.Of course, you are listening to an "old fogey" who remembers not having electricity. Life surely has changed for me in my time on earth. I sewed for years on a treadle machine that my dad traded a shotgun for in 1917.

charlottequilts

You are so right. Unfortunately. Mt daughter bought her first car, used, and shortly thereafter it started making loud noises. Three places told her a whole new engine. The 4th tightened a few heat shields near the exhaust. Problem solved.

With sewing machines, it seems to be automatic around here to very aggressively recommend a cleaning, whether it needs it or not, and totally ignore what you're telling them about the problem. After that, if they can't fix it, oh well. I was even told by both a shop owner and a repair person in a different shop that even if I hadn't used my Juki 2010 in 3 months, it would be "bone dry" inside. An engineer I know scoffed at that, so I opened up the machine. It was lubricated everywhere. What a racket.

Charlotte