I need help with my 100001 Janome
#1
I am hoping someone here can help.
My Janome was working perfectly until I upgraded to Vista. Now I can not communicate between the machine and my laptop to transfer embroidery patterns. Its saying that the USB drivers are not loaded.
I have updated the Janome customizer program to the most recent version and still receiving the same message.
I am hoping someone here has some advice as how to rectify this. Janomes website is no help what so ever.
Thanks
Cindy
My Janome was working perfectly until I upgraded to Vista. Now I can not communicate between the machine and my laptop to transfer embroidery patterns. Its saying that the USB drivers are not loaded.
I have updated the Janome customizer program to the most recent version and still receiving the same message.
I am hoping someone here has some advice as how to rectify this. Janomes website is no help what so ever.
Thanks
Cindy
#2
there is a facebook site for Janome. They seem more helpful than the website.
Originally Posted by Cindy2sew
I am hoping someone here can help.
My Janome was working perfectly until I upgraded to Vista. Now I can not communicate between the machine and my laptop to transfer embroidery patterns. Its saying that the USB drivers are not loaded.
I have updated the Janome customizer program to the most recent version and still receiving the same message.
I am hoping someone here has some advice as how to rectify this. Janomes website is no help what so ever.
Thanks
Cindy
My Janome was working perfectly until I upgraded to Vista. Now I can not communicate between the machine and my laptop to transfer embroidery patterns. Its saying that the USB drivers are not loaded.
I have updated the Janome customizer program to the most recent version and still receiving the same message.
I am hoping someone here has some advice as how to rectify this. Janomes website is no help what so ever.
Thanks
Cindy
#4
You probably need to reload the HASP driver. At least that was my problem one time and I hadn't even upgraded. For some reason, it sometimes goes away or that is what I was told by Janome. Just do a search for HASP driver. It goes on your computer. If that doesn't work, email Janome. They have always responded very quickly.
#5
Originally Posted by scowlkat
You probably need to reload the HASP driver. At least that was my problem one time and I hadn't even upgraded. For some reason, it sometimes goes away or that is what I was told by Janome. Just do a search for HASP driver. It goes on your computer. If that doesn't work, email Janome. They have always responded very quickly.
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