I'm a believer...
#1
Super Member
Thread Starter
Join Date: Aug 2011
Location: Just north of Cajun country
Posts: 1,011
I'm a believer...
I just ordered my first online purchase of fabric from Hancock's of Paducah. I didn't read the instructions to save on the free shipping. I wrote them about the free shipping and they sent me back the e-mail directions I should have used to obtain it. Well, I was upset with myself and half mad at Hancock's. But just figured I'll know better next time and read the fine print- although it wasn't really fine print it was large. So when I checked my bank account there was the order price with the shipping charges NOT added on. The customer service folks gave me the free shipping. How nice. They have made me a believer. Great customer service and a repeat customer made at the same time.
Have you experienced something similar? From Hancock's or other on-line shops?
Have you experienced something similar? From Hancock's or other on-line shops?
#3
Power Poster
Join Date: May 2009
Location: NY
Posts: 10,590
I love shopping Hancocks of Paducah on line. Especially their web sales, really great prices on the sale pages. I placed an order large enough to get free shipping and two items were backordered. They didn't charge my card until they shipped the items and they didn't charge any shipping on the backordered items that shipped seperately. They are a great place to do business with and quality fabrics too!
#10
I had that happen with Joanns. At the end of the order it wouldn't accept the free shipping code number so I paid for the order and emailed Joanns right away and they reimbursed the shipping charges.
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