emerald46

I've not ordered from them recently, but we've had several other orders that have taken a week or more from other companies due to the recent bad weather.

Camping Betty

I ordered a kit from them and the pattern had mistakes in it but it was probably the manfactor fault it was the borgelo Illusions kit. my spelling is bad but it is early lol

teacherbailey

I definitely vote for "It's just a fluke". They were my first quilt catalog (many years before the Internet) and I've ordered from them many times through the years. Let their Customer Service Department know by email how frustrated you are and what's happening and it should all be handled.

ibequilting1

I have shopped in their store and ordered online from them and have always been pleased with their service. I am sure it is the weather that is delays. I hope you hear from them soon.

quilt3311

I've always been very satisfied with my orders. Did you get a confirmation email when you ordered? They usually send that out within a short time of getting my order. I order fairly regularly from them.

drdolly

I have ordered and never had a problem. Also have been to the store in person. The weather they are having is giving them fits as to getting orders out.

Scrap Happy

It's been quite a while since I've ordered from them but they always had excellent customer service. I called them about an order I hadn't received. No questions asked they re-shipped the order which arrived quickly. Then the 1st order arrived later, it must have got lost in the mail. I wrote 'return to sender' on the unopened package and sent it back.

pkelly1947

Snow is not a problem in Center Harbor. They know how to plow up there. Maybe the delivery of the products in different parts of the country is the problem. I've ordered from them & visited them & never had a problem.

mjsylvstr

I have never had a problem with them and their customer service ladies have always been wonderful and so helpful.

Give them time and they will make good....and you will be happy with whatever you order from them. I have always been....

thseabreze

I ordered from them once, I got shorted several fabrics, called them, and they replaced them free.