Kudos to Connecting Threads
#12
Super Member
Join Date: Sep 2011
Location: So Plymouth, NY
Posts: 2,502
They are definitely my go-to company. Last month, I had ordered 5 yards of fabric. Got an email from customer service stating that they were sold out and would not be getting anymore of that particular fabric. I decided to substitute another and was emailed once again that they were waiving the shipping cost for me, since they weren't able to provide my original choice. They didn't have to do that! With the high price of fabrics, CT is wonderful for building your stash. I also like their thread.
#13
Senior Member
Thread Starter
Join Date: Nov 2010
Location: North Carolina
Posts: 865
Wow! That's incredible! That makes me remember...a recent order I made from Fabric.com somehow never got filled and I had to call three times to get the order placed after that. In the end, they overnighted my order for free. After a pretty bad glitch, they came through in good way!
#15
Junior Member
Join Date: Sep 2009
Location: Michigan
Posts: 116
I had the same thing happen to me. I bought 6 different fabrics to make my husband a quilt. It was about 3 months before I actually opened the fabric and when I did I found 1 with a hole in it. I emailed them they sent me another full yard of the same fabric. They are awesome. I will order from them again and when I get it I will open it right away to see if any of the fabric is flawed
#16
They have my orders exclusively. I have never had a problem, their prices are reasonable and their shipping policy to Canada is sterling. They are the only american supplier I buy from. (except when I TRAVEL to Penn.)
MaryKatherine
MaryKatherine
#20
Yep! I love Connecting Treads too! I use their thread and have ordered kits from them. The kits always have plenty of fabric! I haven't had any issues to call customer service for but I did call them before the first time I ordered the Essential Pro thread to try in my longarm. They were extremely helpful and told me that if I didn't like it, send it back and they would refund the money. Can't beat them!!
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AngelinaMaria
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10-02-2011 03:07 AM