Jan in VA

Placed my first fabric order from Whittles online late last night. Within 30 minutes I realized I need more fabric then I'd stated for two of the pieces. I sent a frantic email asking them to add the extra to the order so that I wouldn't have to re-order and pay shipping again for a mere .75 yds. I'd missed.

This morning I had to leave the house very early and didn't have the chance to check email to see if they had gotten my request. I also forgot to take their phone number to call them during the day. I fretted all day, just knowing I'd have to pay another $5 for shipping for less than a yard! (They are running a shipping special $5 for any amount purchased.)

I came home late this evening to find their emailS - yes plural! First they confirmed the order. Then they confirmed the frantic email and corrected my order. THEN, they credited my original shipping charge back to me!

Impressed? You bet! I had told them I was a new customer and now I've told them I WILL be back soon and would be tooting their horn on this board. TOOT TOOT!

So nice to have gracious customer service!

Jan in VA

woody

I have found them great to deal with too

burchquilts

Me, too. They're really sweet & get my continued patronage.

feline fanatic

My first order with them they through in a free FQ. I really like them too.

Doreen

Thanks for the info. We need to support shops that care about customer service!

KarenR

Thanks for the site.