Likes/Dislikes in quilt shops
01-16-2011, 04:19 PM
#211
Senior Member
Join Date: Aug 2010
Location: Beaverton,Michigan
Posts: 802
Originally Posted by kwendt
Ohhh! Good Question!
1. Friendliness, down-to-earth people working there that love to help and get enthused over one's projects.
2. It's also nice when someone looks up and smiles at you when you first walk in the door, even if they are busy and cannot get to you right away, they've acknowledge that they've seen you. Bonus points if they look up, smile AND welcome you by name then go back to whatever they're doing.
3. Personally, I like to see a lot of different types of samples, colorways, etc. While Thimbleberries 'country' is a nice look, it gets boring after a while. A nice cross-section of styles, colors, quilts, options hanging on the walls and put on display get my creative 'juices' a going...
4. Sale racks, sale kits, sale things. Give aways. Freebies. Free demos' on how to use notions, etc.
5. A big back room with 8' tables for classes - or for local quilters like me who do not have the space available to spray baste, pin baste or thread baste a large quilt. Nice when I can call ahead, making sure that there's nothing else going on... and can come over and lay things out. Even get some help!
6. Dinner classes....potlucks... slumber parties... quilt-til-you-wilt events. Fun things!
1. Friendliness, down-to-earth people working there that love to help and get enthused over one's projects.
2. It's also nice when someone looks up and smiles at you when you first walk in the door, even if they are busy and cannot get to you right away, they've acknowledge that they've seen you. Bonus points if they look up, smile AND welcome you by name then go back to whatever they're doing.
3. Personally, I like to see a lot of different types of samples, colorways, etc. While Thimbleberries 'country' is a nice look, it gets boring after a while. A nice cross-section of styles, colors, quilts, options hanging on the walls and put on display get my creative 'juices' a going...
4. Sale racks, sale kits, sale things. Give aways. Freebies. Free demos' on how to use notions, etc.
5. A big back room with 8' tables for classes - or for local quilters like me who do not have the space available to spray baste, pin baste or thread baste a large quilt. Nice when I can call ahead, making sure that there's nothing else going on... and can come over and lay things out. Even get some help!
6. Dinner classes....potlucks... slumber parties... quilt-til-you-wilt events. Fun things!
01-16-2011, 04:21 PM
#214
Super Member
Join Date: Oct 2010
Location: Arizona
Posts: 4,039
For me, it is always about customer service. Ive walked into shops before where there are a bunch of women standing around talking to each other and completely ignoring customers walking into their shop. I've been to one of our shops in a small town up north twice now...I wont go back ever. Very rude to not even acknowledge someones existance. So, with that....good customer service will bring em back every time.
01-16-2011, 04:35 PM
#218
Super Member
Join Date: Aug 2010
Location: Australia
Posts: 4,116
Three main things: Dishonesty, overcharging and preferential treatment. A friend was told she needed a major part replacement on her machine and was advised to buy a new machine. I took it to my repair man (who owns my LQS) and he charged $40 because it just needed a lint - clean. He will always get my custom. He has reasonable prices compared to others. In some places, I have found that they tend to treat some customers with distain. Everyone should be treated equally as the dollar that comes from my purse buys the same amount as the one that comes from the PM or the Queen.
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