Likes/Dislikes in quilt shops
01-16-2011, 07:41 PM
#251
Senior Member
Join Date: Jan 2011
Location: Bellevue, WA
Posts: 735
I have only read through page one but I would agree with everything that has been said and add
1. Real customer service not a sales clerk that points and says it is over there.
2. Good quality fabrics with a great selection
3. A space where customers can lay out projects to see if the fabrics go together.
4. feeling welcome when you walk in
5. Quilting groups that welcome all ages. I really value people of my grandparents generation and actually love to have a multi-generational group but couldn't find either multi-generations or younger folks.
1. Real customer service not a sales clerk that points and says it is over there.
2. Good quality fabrics with a great selection
3. A space where customers can lay out projects to see if the fabrics go together.
4. feeling welcome when you walk in
5. Quilting groups that welcome all ages. I really value people of my grandparents generation and actually love to have a multi-generational group but couldn't find either multi-generations or younger folks.
01-16-2011, 07:47 PM
#253
Senior Member
Join Date: Jan 2011
Location: Bellevue, WA
Posts: 735
Sorry for the double post I just had a thought. Sales people who remember that fabric shopping is a joyous pursuit for most quilters. I am not there to listen to their personal phone calls, when I am ready to check out I should not have to wait 15 minutes while they finish a personal conversation, etc. I think a quilt shop should be like a family and I am always up for making new friends but let's go get a cup of coffee if you want to talk about personal issues. When I am in the store I want some help because I have a life I have to get back to, or my time in your shop is my therapy.
01-16-2011, 07:52 PM
#254
Super Member
Join Date: Dec 2010
Location: TN
Posts: 2,369
-plenty of blender fabrics. I have been to LQS in my area and they may have just 1 or may 2 to select from. I am about to the point of just buying my fabric on line. I really touching and feeling the fabric first, but sometimes you get forced into that situation.
NO SNOBBY EMPLOYEES have friends or secret shoppers come in a check how they are treating people. One LQS I will not go to because of how some of the employees have treated me.
NO SNOBBY EMPLOYEES have friends or secret shoppers come in a check how they are treating people. One LQS I will not go to because of how some of the employees have treated me.
01-16-2011, 07:54 PM
#255
Super Member
Join Date: Mar 2007
Location: Michigan
Posts: 3,213
Originally Posted by knlsmith
Originally Posted by rivka
Friendliness to younger people, or those that you might not expect to be quilters! I hate walking into a quilt store, and being stared at by the older women like I'm some kind of freak.
Pet peeve - I see a display quilt I love and, of course, they are out of the fabric and/or the pattern.
Favorite shop - someone is always in 'back' working on something and will give a live demo and free instructions for what she's working on. Of course, I have to buy fabric to make it, too. :thumbup:
01-16-2011, 08:05 PM
#256
Senior Member
Join Date: Nov 2010
Location: Central, California
Posts: 450
I go along with kwendt, she has said it all, we like to have a group a friendly ladies who not only know how to cut fabric, smile and talk at the same time, but we really enjoy a group of ladies who understand when you go in in a panic and tell them you need to finish a quilt by Saturday and steer you to the area that has just the right fabric to go with almost finished top you brought with you because you didn' purchase enough fabric for in the first place, by the way I am discribing the shop I go in Clovis, CA :-D
01-16-2011, 08:34 PM
#257
Junior Member
Join Date: Sep 2010
Location: Green Bay, WI
Posts: 122
I would like a quilt shop that ofers classes every month, not just the winter ones. Also needed is someone who is very knowledgeable when someone comes in with a question about a pattern or a type of project, like a 4 patch posey. I also agree, a couple of chairs for husbands would be very nice in some stores; in others they would not be needed. I have never found the need for carts in a quilt shop because there always seem to be lots of cutting areas where you can put your goods. Sales are always wonderful for the customer and good to make more room in a crowded shop. Of course lots of shop samples are great too.
01-16-2011, 08:38 PM
#258
Member
Thread Starter
Join Date: Jun 2010
Posts: 59
Originally Posted by FranW
Friendly owner. Where I go the owner is awful. She is very patronizing to anyone that doesn't agree with all of her quilt methods. And I am a free spirit that quilts for the joy I receive from quilting, not the judge's awards. Thank goodness, b/c I would not receive any awards! LOL:)
01-16-2011, 09:41 PM
#259
Super Member
Join Date: Nov 2010
Location: West Goshen Township, Pennsylvania
Posts: 1,467
Originally Posted by pattypurple
Our LQS has a monthy "tea". No charge time to get together. The owner shows us the new things in the shop, samples for upcoming classes and tells about other things going on in the community (charities that need our help, etc.). Then it is time for show and tell. Everyone who brings a show and tell item is entered in a drawing for a door prize. She has the tea in the AM and PM the same day each month. Remember the longer you can keep people in your store the more they will spend. On Tea day the cash register is going non-stop. They are also very good at remembering names of customers.
Wish I had a store like that near me.
Pat
Wish I had a store like that near me.
Pat
01-16-2011, 09:52 PM
#260
Senior Member
Join Date: Aug 2010
Location: Malone, NY
Posts: 415
We quilters like to handle the fabric and take our time, savouring the colours and patterns before we make our selections. Shopping in a LQS is not like the grocery store. Unless you are closing within a few minutes, please don't hurry me along.
Good luck with your new venture, you will make many more friends with the same passion for fabric.
Good luck with your new venture, you will make many more friends with the same passion for fabric.
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