Martelli Rotary Cutter - Another case of GOOD customer service
11-30-2011, 02:50 AM
#1
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Join Date: Jan 2011
Location: Sierra Vista, AZ
Posts: 3,992
Martelli Rotary Cutter - Another case of GOOD customer service
I purchased a Martelli Rotary Cutter two weeks ago. I love this rotary cutter, it is awesome. However the little spring that controls the blade cover broke. I called the company, explained what happened to my new cutter and the are sending a new one to me ASAP. Hooray for them
11-30-2011, 09:22 AM
#3
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Join Date: Jun 2010
Location: Western Nevada
Posts: 2,520
We use Martelli cutters for all our store (and other) cutting. We love them and the blades last forever. They're also a lot easier to control and make accurate cuts, and they aren't as hard on your wrists.
Having said all of that, the one weak point on the Martelli cutters is the little spring, which easily comes off.
On our cutters, after the first one gave me fits, I took a needlenosed pliers and tightened up the spring around where it mounts.
Even after you do that, you want to make sure that you don't "snap" the cover closed, rather you want to carefully open and close it each time. Doing this, it won't have a tendancy to break or come off.
Having said all of that, the one weak point on the Martelli cutters is the little spring, which easily comes off.
On our cutters, after the first one gave me fits, I took a needlenosed pliers and tightened up the spring around where it mounts.
Even after you do that, you want to make sure that you don't "snap" the cover closed, rather you want to carefully open and close it each time. Doing this, it won't have a tendancy to break or come off.
11-30-2011, 10:27 AM
#4
Super Member
Thread Starter
Join Date: Jan 2011
Location: Sierra Vista, AZ
Posts: 3,992
We use Martelli cutters for all our store (and other) cutting. We love them and the blades last forever. They're also a lot easier to control and make accurate cuts, and they aren't as hard on your wrists.
Having said all of that, the one weak point on the Martelli cutters is the little spring, which easily comes off.
On our cutters, after the first one gave me fits, I took a needlenosed pliers and tightened up the spring around where it mounts.
Even after you do that, you want to make sure that you don't "snap" the cover closed, rather you want to carefully open and close it each time. Doing this, it won't have a tendancy to break or come off.
Having said all of that, the one weak point on the Martelli cutters is the little spring, which easily comes off.
On our cutters, after the first one gave me fits, I took a needlenosed pliers and tightened up the spring around where it mounts.
Even after you do that, you want to make sure that you don't "snap" the cover closed, rather you want to carefully open and close it each time. Doing this, it won't have a tendancy to break or come off.
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