Martelli Rotary Cutter

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01-12-2013, 06:15 AM

#11

Caroline S

Super Member

Join Date: Jan 2011

Location: Sierra Vista, AZ

Posts: 3,992

I have two Martelli rotary cutters. The first one is about 4 years old and the second one I purchased last fall. The newer one has been redesigned with a different handle and heavier spring. Not long after I purchased the first one the spring did come off. I called Martelli and within a few days I received TWO replacement springs along with the instructions on how to replace the spring.

01-13-2013, 10:31 AM

#12

AliKat

Super Member

Join Date: Apr 2007

Location: Phoenix, AZ

Posts: 2,943

Quote:

Originally Posted by boopeterson

I was using my Martelli and the spring came off. I saw it fly and heard it ping when it hit something but I can't find it. Does anyone know where I can get a replacement spring for it? I don't want to have to purchase a new cutter just for the spring.

I got to know some of the Martelli folk through various venues. They do stand behind their products and if you contact them they will send you a new spring FREE!

I can't use mine anymore as the joints on my fingers don't take any stress. I keep it on display with my quilting memories. Darn it, because I liked their rotary cutter. Oh well.

01-14-2013, 08:57 PM

#13

quiltingdragon

Senior Member

Join Date: Jun 2012

Location: St. Louis, MO

Posts: 914

My rotary cutter just popped its spring, I will contact Martelli first thing in the morning. I may need a replacement depending on how fast the spring comes, as retreat is in less than two weeks!

01-15-2013, 10:40 AM

#14

romanojg

Super Member

Join Date: Dec 2010

Location: Norfolk, VA

Posts: 5,397

Contact the company. They are awesome to work with. I had an issue with a product that I bought at the quilt show and they had a new item in the mail to me the next day; even before I could send the old one back to them. Just google them and email them.

01-16-2013, 06:07 AM

#15

Geri B

Super Member

Join Date: Jun 2011

Location: Illinois

Posts: 9,018

Quote:

Originally Posted by cindyb

I had the same problem. I loved the angle and how it cut - so, bought another. Happened again. I just use it without the guard - yep, very dangerous. The bad part is, Martelli does NOT stand behind their products!!!!

If they do not stand by their product I would report them to the Better Business Bureau..that will get results for you!!!!!

01-17-2013, 03:16 PM

#16

seamstome

Super Member

Join Date: Apr 2010

Location: Illinois

Posts: 1,322

Martelli has replaced springs several times for my friend and took care of me when I had a problem. They have good CS.

01-18-2013, 11:04 AM

#17

cmilton

Senior Member

Join Date: May 2010

Location: warner robins, georgia

Posts: 501

they will replace the cutter.

09-05-2018, 10:16 AM

#18

Esther

Member

Join Date: Dec 2011

Location: Delaware

Posts: 2

I called Martelli today as I have the very same problem. The lady I spoke with was very nice and I ordered a repair kit. I love my Martelli rotary cutter. I no longer suffer from cutting because of arthritis. I can cut all day without any problem. Im planning on buying a 60 degree rotary cutter from them very soon.

09-05-2018, 06:16 PM

#19

jcat

Member

Join Date: Nov 2011

Location: lansing mi

Posts: 4

Martelli also has videos online to help you to replace your spring, clean your cutter and even the correct way to use your cutter.

09-06-2018, 05:59 AM

#20

joe'smom

Super Member

Join Date: May 2013

Location: Ballwin, MO

Posts: 4,235

I love the stress free cutting with this cutter, and have found Martelli to be very willing to replace parts. They have replaced the bolt for me, and advised that I was pressing too hard.

Their videos are essential in understanding the proper way to hold and clean the cutter. You can easily pop the spring off when cleaning if you move the guard too far. By the way, I recently bought the Martelli cutting mat and have found that the blades last much longer when used on their mat.