Measure Your Order?
08-05-2010, 04:30 PM
#32
Super Member
Join Date: May 2010
Location: Los Angeles
Posts: 1,886
My first order at fabrics.com also was wrong. I ordered their special priced 6-yard packaging of black and snow Kaufman Kona cotton. When I went to launder the pieces I knew the pieces were less than six yards. I measured and each was only four yards. I called and fabrics.com gave me options. (1) I could return the four yards and get the 6-yard lengths; (2) I could return all for a full refund; (3) they could send an additional two yards of each. I chose the last option since I didn't need full six-yard lengths. The service person I spoke with said the cuts were done at the distributor, not in-store. They are concerned that there might be other packets with the incorrect yardage.
08-05-2010, 06:07 PM
#35
Junior Member
Join Date: Jul 2010
Location: Rhode Island
Posts: 164
I'm sorry to hear it happened to you. However, I have found that fabric.com customer service is wonderful, and do everything in their power to keep their customers satisfied. Sometimes mistakes are made - remember they are only human. It's when you call a company and they don't want to acknowledge that a mistake was made, or even want to help you. So even with mistakes, if they treat me right, and want to make it right, I'll shop there again.
08-05-2010, 06:19 PM
#36
Senior Member
Join Date: May 2010
Location: The woods of Northern Maine
Posts: 816
quote]
I had to laugh at your comment "it is vacation time" ...I work in a hospital pharmacy. No matter how many are off on vacation, I STILL have to mix IV's correctly, and dispense the correct medications. NO EXCUSES! At times I feel like when I get poor customer service to say to them: "If I did my job like you are doing yours, people could DIE. I have to be accurate, why don't you??"[/quote]
I feel exactly the same way. I'm a RN and accuracy is a must....why isn't it for everyone?
I had to laugh at your comment "it is vacation time" ...I work in a hospital pharmacy. No matter how many are off on vacation, I STILL have to mix IV's correctly, and dispense the correct medications. NO EXCUSES! At times I feel like when I get poor customer service to say to them: "If I did my job like you are doing yours, people could DIE. I have to be accurate, why don't you??"[/quote]
I feel exactly the same way. I'm a RN and accuracy is a must....why isn't it for everyone?
08-05-2010, 06:22 PM
#37
Super Member
Join Date: Nov 2006
Location: Florida
Posts: 1,162
I spot check with my on-line purchases. You know what I found out the last time I checked?
I found that the place I had been ordering from gives me at least 3 or 4 inches more than what I ordered. I mean on every piece I order. Even if I order five different yardages of fabrics. I think that's pretty good of them. I checked with them and they said that it's their policy to overcut rather than undercut.
8-)
I found that the place I had been ordering from gives me at least 3 or 4 inches more than what I ordered. I mean on every piece I order. Even if I order five different yardages of fabrics. I think that's pretty good of them. I checked with them and they said that it's their policy to overcut rather than undercut.
8-)
08-05-2010, 06:33 PM
#38
Super Member
Join Date: Mar 2007
Location: Michigan
Posts: 3,213
Originally Posted by Bev
I spot check with my on-line purchases. You know what I found out the last time I checked?
I found that the place I had been ordering from gives me at least 3 or 4 inches more than what I ordered. I mean on every piece I order. Even if I order five different yardages of fabrics. I think that's pretty good of them. I checked with them and they said that it's their policy to overcut rather than undercut.
8-)
I found that the place I had been ordering from gives me at least 3 or 4 inches more than what I ordered. I mean on every piece I order. Even if I order five different yardages of fabrics. I think that's pretty good of them. I checked with them and they said that it's their policy to overcut rather than undercut.
8-)
08-05-2010, 06:34 PM
#39
Super Member
Join Date: Mar 2010
Location: New Zealand in the South Pacific
Posts: 1,115
The shop I worked for asked us to give a thumb width over the measure, does not sound much, but surprisingly it gave room for a little give and take.
I have purchased fabric myself where it has been cut exactly on the line and when I have washed and dried it, the amount has come in short of what I needed, not that I penny pinch to that degree but having worked in the industry I notice these things and I think I have seen it all!!
Gal
I have purchased fabric myself where it has been cut exactly on the line and when I have washed and dried it, the amount has come in short of what I needed, not that I penny pinch to that degree but having worked in the industry I notice these things and I think I have seen it all!!
Gal
08-05-2010, 06:45 PM
#40
Super Member
Join Date: Apr 2010
Location: Harrison, MI
Posts: 8,493
I measure my orders of fabric every time I get them from everyone. I have been shorted a few times. Every place has always made it good with me too. It doesn't happen very often but it does every now & then. Nobody is perfect I guess!! LOL
Thread
Thread Starter
Forum
Replies
Last Post
craftybear
Links and Resources
5
06-12-2011 08:52 PM
