quiltingnonie

I ordered 10 different fabric cuts of Benartex's Mayfair line from fabric.com. When it arrived, I checked to see that all the cuts were there, then threw them into the washing machine.

As I started cutting the pieces for the quilt, I found they had shorted me 1 yard on one fabric :thumbdown: I NEVER thought to measure the fabric when I got it. Do you?

Now fabric.com is out of the one I need :cry: They did, however, refund the total for that cut - so I got one yard free, but now have to go searching for another yard.

Lesson learned.

HeatherQuilts

Oh no! I'm so sorry that happened to you! I haven't ordered online yet, but now I know to check carefully when I get it!
I do watch when I have fabric being cut at Jo-Ann's or my LQS though.

dkabasketlady

I ALWAYS check to see if I get the correct amount I ordered after an experience similar to yours! I guess we have to learn the hard way!! At least I was lucky enough to get the missing yardage. I hope you can find yours also. Maybe we can find it for you if you give us the name.

bearisgray

I ALWAYS remeasure.

BRenea

I ALWAYS check my fabric orders when I get them, and I keep an eye out when I get fabric cut in a store. It doesn't hurt to make sure you are getting what you paid for!

The Quilt Gypsy

I received 11 cuts of fabric from fabric.com yesterday. They sent the wrong fabric on one cut. I called them and they said keep the fabric and they will send me the correct fabric. I thought that was very fair. I'm so sorry that they don't have your fabric. And thanks for the heads up...I will measure from now on!

DebraK

I wasn't happy with my last (only) order from Fabric.com. I ordered a green floral and they sent me a flat solid yellow. The tag on the fabric even said large green floral. Don't you think that would have been the first clue that they had the wrong fabric?

quiltbugs

I always measure mine...One very popular retailer just shorted me last week. They mailed me 45" wide when I had ordered and paid for 108" wide marbled fabric. (Really, I didn't have to "measure" that one...it was obvious.) I made 3 calls to them over 5 days and kept getting the excuse that the man I had to talk to was "out of town", or at lunch. Finally got to talk to that man yesterday, and I hope they make good on their promise to fix the error, because I am really waiting for this fabric.

On the other hand, I have ordered from Joanns a couple of times over the summer, and both times they have ended up sending me at least 8 - 10 inches more than I ordered on a couple of pieces of yardage. I guess they just got tired of measuring and cut it where they felt like it. :O)

Jim's Gem

I got my order yesterday too. I also had one cut of fabric that was wrong. I guess I should call them. I did not measure, maybe I should do that too. I did refold everything and it looked right as far as eyeballing it.
Overall I was happy, I got 20 yards of fabric for $56 came to about $2.80 a yard including tax.

grann of 6

I just got an order from them today, and for the first time ever in using fabric.com for close to 10 years, they sent me one wrong fabric. I ordered dish towel fabric and got the right length in a quilting fabric that is no where near dish towel fabric. I figure it is vacation time and their help is somewhat lacking. I am not going to return it, though. If they are short on a piece they usually e-mail me asking if they should send what they have. I have never had a problem before. They claim to have a 37" yard; have measured some but not all.