Is my disappointment justified?
#1
Senior Member
Thread Starter
Join Date: Nov 2008
Location: Pacific NW USA
Posts: 883
I am so disappointed with a purchase through Cotton Patch Fabrics, who has a storefront in East Tawas, Michigan.
I placed an order for five yards of fabric, mid-day on Monday, the 16th.
It’s been 11 days since I ordered, and 8 days since they charged my credit card (according to the bank).
I emailed them last Saturday, and they finally answered yesterday, Tuesday:
“It is still not in the mail…sorry, we’ve been busy.”
I feel so disappointed with this “service”. It is a fabric I really wanted for a class and couldn’t find locally.
Thanks for listening! I feel better already!
I placed an order for five yards of fabric, mid-day on Monday, the 16th.
It’s been 11 days since I ordered, and 8 days since they charged my credit card (according to the bank).
I emailed them last Saturday, and they finally answered yesterday, Tuesday:
“It is still not in the mail…sorry, we’ve been busy.”
I feel so disappointed with this “service”. It is a fabric I really wanted for a class and couldn’t find locally.
Thanks for listening! I feel better already!
#2
Banned
Join Date: Feb 2010
Location: Keene, New Hampshire
Posts: 4,211
I'm amazed your card was charged before shipping. I don't know that they'd honor a request for some redress but you could try.
You could also cancel the order and have them credit your card or call your credit card to have the charge removed.
You could also cancel the order and have them credit your card or call your credit card to have the charge removed.
#3
I think it is good to know about stuff like this. I get antsy if I have wait more then 5 days for mail orders. Last Friday morning I ordered a "Hug Me Light". It was delivered Saturday afternoon. How cool was that?
#4
I think you have plenty of room to be disappointed.
Can you find the fabric elsewhere and cancel your order with them?
IMO, when charging your order, they should have completed the order by packing it up and getting it in the mail. They apparently weren't to busy to take your money....
Can you find the fabric elsewhere and cancel your order with them?
IMO, when charging your order, they should have completed the order by packing it up and getting it in the mail. They apparently weren't to busy to take your money....
#5
Banned
Join Date: Feb 2010
Location: Keene, New Hampshire
Posts: 4,211
I don't mind waiting for a delivery but I sure would mind being charged before it was sent.
#6
#7
the minute they charge your card , that amount starts collecting interest charged to you. I'd tell them to remove it unless they are mailing it today. then they can charge it again when they actually mail it off to you.
#8
Senior Member
Join Date: Nov 2010
Location: Pacific NW
Posts: 649
I guess if they were really sorry they'd
ship it out stat and send it upgraded shipping. Anything short of addressing the issue with your order promptly is bad service. Did they at least give you an idea when they'd get around to it?
ship it out stat and send it upgraded shipping. Anything short of addressing the issue with your order promptly is bad service. Did they at least give you an idea when they'd get around to it?
#9
Originally Posted by Shari1967
They apparently weren't to busy to take your money....
On the other hand, a delay like that is not good business. Perhaps their technology and their processes are out of sync. Either way, I think you are well within your rights to ask for a reversal to your card.
#10
Super Member
Join Date: Aug 2010
Location: Jacksonville, FL
Posts: 1,389
Did you explain to them you need it for a class?
Perhaps they would expedite if they realized you were up against a time clock they would offer to work a little faster.
I always try to give a shop (or doctor's office) at least a second chance (unless the doctor is a QUACK)to provide better service.
Peggy
Perhaps they would expedite if they realized you were up against a time clock they would offer to work a little faster.
I always try to give a shop (or doctor's office) at least a second chance (unless the doctor is a QUACK)to provide better service.
Peggy
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