ljfox

Last week my Tin Lizzie decided that it should speed up at random times, and not work on the Manual speed at all. I just got it in November. So we called them last Friday, spent an hour on the phone figuring out what it might be and they said they would ship the parts out on Monday and I would have them this past Wednesday. When they didn't get here I blamed the weather and didn't call to check until they didn't show up today. When I called today, they haven't even shipped the parts yet, they can't find the info! They are going to call me on Monday so I can tell the tech all over about the problem and they will ship them out. My new grandbaby is going to be born any minute now and her quilt is on the frame. I just want to scream!! (Thanks for letting me vent)

BellaBoo

That's not good customer service at all. Someone should have called you if they noticed your parts were not being sent out as you were told. Why did they wait for you to call them? Those machines are not cheap! You should get a discount for your frustration.

quiltlonger

Feel your pain, tell mommy-to-be not to get excited so no labor pains...yet. Are you plugged into surge protector? Have you unplugged over nite and see if just maybe computer will reset itself. Just a thought I had to try all this before replacing my mother board on my Gammill sent parts and hubby did work Still every once in a while will just stop like a short, have to power off and turn back on and then good to go can't figure it out:( GOOD LUCK

Pitty Pat

Scream loud but make sure that Tin Lizzy is on the receiving end of the phone. It is new and you are a new customer. Tin Lizzy should be making a way for you to get that machine fixed.

BKrenning

The cable on my stitch regulator acts up every once in a while so that it appears to be plugged all the way in but it's just plugged in enough for the manual switch to sense it so it won't let me operate manually but not enough for the stitch regulator to kick in. I can tell when I need to fuss with the cable because it doesn't "hum". I usually unplug the cable going into the stitch regulator & plug it back in then turn it just a little until I hear the hum. I have a Voyager--not a Tin Lizzie--but the symptoms you described sounded just like what my Voyager does.

bamamama

I just bought a Tin Lizzie (Floor Model from the local Sew & Vac) they had the cables on the back rigged up so that they would not pull out so easily due to vibration on the machine. I was told that if I started having problems with the stitch regulator to check the cables first. Unplug, wait a minute then plug it back in. Worth a try.

sewwhat85

sounds like that could be the problem hope you get it fixed

butterflywing

give them another chance before you scream - then scream.

they do spend a lot of tech time on the phone with customers - more than most companies - and they are good about replacing any parts giving you trouble. sorry your problem got lost in the sauce.

not that this is an excuse, but could it be that part of the reason you're taking it hard right now is that the baby is due? try to be a little patient and then blow up.

soon you'll have a little bundle and this will seem less important.

aborning

I just bought a new Tin Lizzie in December but got a 8 month old table and it is the table that has the sensors and stitch regulator cable with it. Well I did lots of practice for a couple weeks and quilts 2 quilts --with frustration because my stitch regulator was not working properly. Then I would move arou nd the cable and seem to get the connection. But the other day, I just couldn't get the connection. My dealer had me do some things withthe sensors and he concludes that the problem is in the cable--so I am waiting for the cable to arrive. I'm hoping that is the problem and all will be well again. I, too, am frustrated inthe meantime as I have some time off from work and have two tops waiting to be quilted.

sewingsuz

I feel bad for you. I hope the customer Service gets better from them. That is not good.