Northcutt customer service
#11
Super Member
Join Date: Sep 2012
Location: Central Ia
Posts: 1,120
Recently, for the first time I used two different charm packs for two different projects using the same pattern. I can't say I am overly thrilled, too many slight inconsistencies in size and the pinked edges which (for me) made it difficult to keep a steady and straight seam. I do like the variety of fabric designs.
#12
Super Member
Thread Starter
Join Date: Jan 2015
Posts: 2,867
I have never had a Moda charm pack be off at all. This one is a consistent 1/8" on only one side which is why I alerted them so they can have their supplier adjust their equipment. The pinked edges don't bother me. In this case, I sewed with my home cut 5" square on top so I didn't even see the pinked edges.
#13
Senior Member
Join Date: Nov 2011
Location: Central Missouri
Posts: 715
As an employee of my LQS, my opinion is that the shop did not cut and package the chips. It is possible that they would not even have the yardage or additional chip packages to replace it with. Therefore, the manufacturer should be the responsible party. My LQS would take it back and replace if possible and contact the company herself. I think most of the big name companies are good about things like this. On the other hand, I feel your pain when precuts are not exactly the size they should be, or when a piece is shorted or missing. It is very frustrating to have to wait to finish a project! Please show us your work when you complete it. Northcott has some gorgeous fabric out right now!
Linda in Missouri
Linda in Missouri
#14
Senior Member
Join Date: Sep 2011
Location: Seward Alaska
Posts: 319
As an employee of my LQS, my opinion is that the shop did not cut and package the chips. It is possible that they would not even have the yardage or additional chip packages to replace it with. Therefore, the manufacturer should be the responsible party. My LQS would take it back and replace if possible and contact the company herself. I think most of the big name companies are good about things like this. On the other hand, I feel your pain when precuts are not exactly the size they should be, or when a piece is shorted or missing. It is very frustrating to have to wait to finish a project! Please show us your work when you complete it. Northcott has some gorgeous fabric out right now!
Linda in Missouri
Linda in Missouri
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09-02-2009 11:26 PM