Now that's what I call customer service!

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01-14-2011, 04:41 PM

Rachelcb80

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Location: Raleigh, MS

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This morning one of the ladies that works at my LQS called. She was letting me know she was going to be at a basketball game at a high school about 10 miles from me (my LQS is about 60 miles from me). She wanted to know if there was anything at the shop I needed her to bring me since she was coming this way. How nice is that?!

There's something about being made to feel special and appreciated that makes you want to keep doing business with folks! :D

01-14-2011, 04:42 PM

frugalfabrics

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Posts: 2,771

love it when a shop is able to go out of their way and do nice things like that. Those big corporate stores don't know how good that makes us feel.

01-14-2011, 04:42 PM

maryb119

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Location: Iowa

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WOW! That is customer service!

01-14-2011, 04:45 PM

sharon b

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Location: Northern Indiana

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Care to share the name of the shop ? Love to spread the word of GREAT customer service :thumbup:

01-14-2011, 04:46 PM

skillon

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Join Date: Nov 2010

Posts: 67

So, Rachel, was there anything that you wanted her to bring you???

01-14-2011, 04:49 PM

Boxer mom

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Location: Clearfield, UT

Posts: 570

That is great service. There are 4 shops I know of and have gone to, and to me they make me feel that unless you are a regular they are not as friendly to you. There is one that the the last time I was there they were so rude that I will nver go again. I seem to go to one more that the rest. Most of the LQS have there classes in the week and in the middle of the day and the classes are too expensive for me. Give them a pat on the back for their service and be sure to tell your friends.

01-14-2011, 04:53 PM

susie-susie-susie

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Join Date: Oct 2010

Location: howell, Mi

Posts: 2,345

That is great customer service. That is the LQS where I would spend my money for sure. My favorite shop even cuts the fabric for some of the ladies (usually elderly or with some issue that makes it hard for them to cut). I don't think they even charge to do it.
Sue

01-14-2011, 04:56 PM

charmpacksplus

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Location: Lafayette, Louisiana

Posts: 1,547

Sounds like a great idea.... the Quiltmobile!

01-14-2011, 04:57 PM

quiltlonger

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Location: Rushford, NY

Posts: 1,666

Nice shop, and nice helpers!

01-14-2011, 05:15 PM

#10

Rachelcb80

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Join Date: Jan 2010

Location: Raleigh, MS

Posts: 1,038

Quote:

Originally Posted by skillon

So, Rachel, was there anything that you wanted her to bring you???

I do need some batting and backing for a quilt top I have done, but I need to bring some scraps in to match up the backing fabric.

The shop is called Bernina Sewing Etc. in Ridgeland, MS. It's a wonderful shop and I couldn't begin to say enough nice things about the employees, owners and merchandise.