One Reason Local Quilt Shops do not have Booming Business
07-14-2010, 03:48 AM
#61
Member
Join Date: Aug 2009
Location: Australind, Australia
Posts: 71
Originally Posted by sewgull
Any business should remember service is what they are selling. No matter the product if customers are treated unkind or not friendly, the doors will be closed for lack of customers.
A customer should be greeted just as you would greet a guest coming to your home.
A smile make like better.
A customer should be greeted just as you would greet a guest coming to your home.
A smile make like better.
07-14-2010, 04:59 AM
#63
Member
Join Date: May 2008
Location: MA
Posts: 28
I refuse to shop our local quilt shops just for that exact reason. I've gone to all 4 in and around our area and they completely ignored me and when I did ask for help I was made to feel as if I was bothering them. My husband was with me one time and he said loudly "I'm not giving a penny to any of these snobs, let's go!". Joanns may not have the most helpful people but they have always been pleasant and at least I'm not paying an arm and a leg to be ignored!
07-14-2010, 05:20 AM
#64
Super Member
Join Date: Jan 2010
Location: Raleigh, MS
Posts: 1,038
I have never been in a LQS that I didn't receive the best customer service a store could offer. And I've been in quilt shops in several states from MS to GA to TX to WA. I was always greeted when coming in the door and asked several times if I needed any help. I'm going to say what you experienced was rather rare. Maybe give the shop another chance. Everyone has a bad day now and then.
07-14-2010, 05:31 AM
#66
Super Member
Join Date: Jan 2009
Location: PA
Posts: 2,879
Originally Posted by janRN
I stopped in my LQ last week and was greeted when I entered. I declined the offered help and went to look at fabric, thanking him and telling him I'd let him know when I needed fabric cut. I was the only one in the store and he was the only employee. Just as I was walking to the cutting table, a gentleman came in and said he wanted to purchase a sewing machine for his wife. My 3 bolts of fabric and I were suddenly invisible!! The employee actually turned his back to me and ushered the man to the wall of machines and started his sales pitch. I felt he should have shown the man where to start looking, cut my fabric, and then returned to him. I laid the fabric ON THE FLOOR and left--employee still never turned around.
07-14-2010, 05:35 AM
#67
Super Member
Join Date: Feb 2007
Location: Headed home
Posts: 2,372
[quote=bob1414
I actually ran a quilt shop in this city for a friend of mine after she relocated and I would never have ignored customers this way. I don't know of any reason to be this way.
:-)[/quote]
I find it interesting that those of us (myself included) who have worked in retail are all the more sensitive to the treatment given by staff in a business. I too frequent the stores where I recieve a greeting and offer of help, and not stores where I am ignored...
I actually ran a quilt shop in this city for a friend of mine after she relocated and I would never have ignored customers this way. I don't know of any reason to be this way.
:-)[/quote]
I find it interesting that those of us (myself included) who have worked in retail are all the more sensitive to the treatment given by staff in a business. I too frequent the stores where I recieve a greeting and offer of help, and not stores where I am ignored...
07-14-2010, 05:37 AM
#68
Super Member
Join Date: May 2009
Location: Norway
Posts: 1,509
Sounds like you may have been in Norway :thumbdown:
With the exception of my LQS that is run by my best friend many shops, even in the mall, think they are doing you a favor just by being there!
I remember a sign in an old Acme store: Customers are not an interruption to our business, they are our business!
With the exception of my LQS that is run by my best friend many shops, even in the mall, think they are doing you a favor just by being there!
I remember a sign in an old Acme store: Customers are not an interruption to our business, they are our business!
07-14-2010, 05:43 AM
#70
Junior Member
Join Date: Jun 2010
Location: Triangle, NY
Posts: 184
Its funny you should have this on todays conversation...I was just talking to a LQS owner about that same thing...my dh and I travel all the time..I use my Quilters Campanion Guide to find shops...I will write in it my experience...and the one to keep me from going back to a shop is when they can't even say Hello how are you...if there is anything I can help you with please let me know...thats all I ask..it takes them 20 seconds...I am not asking them to find out my life story...but customer service is number one in my book...I don't mind spending ALOT of money in a shop if they are friendly and curtious...if they don't act like I exist...I never go back...and trust me a can spend some money in a shop...ask my LQS owners...so I had this conversation wiht one of them the other day...told her about an experience I had in another shop of traveling and how her girls should always look up from what they are doing and take 20 seconds..thats all..then at least people who come in know you care that they are there...no one wants to be followed around a shop like your about to steal the bank...but a 20 second hello is not asking to much when I will drop enough to pay for your paycheck that week for it....blessings
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